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User profile for user: kierstan99
kierstan99 Author
User level: Level 1
4 points

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i can no longer download apps or do anything in my App Store, it pops up a message about it being disabled. I’ve tried updating my payment and it will not let me. How can I fix this?

iPhone XR, iOS 13

Posted on Sep 17, 2020 7:20 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,117 points

Posted on Sep 17, 2020 11:39 AM

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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User profile for user: Eric Root
Eric Root
User level: Level 10
684,117 points

Sep 17, 2020 11:39 AM in response to kierstan99

If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support.    


Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



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