IPad suddenly won't allow for video or photos access. Settings unchanged.

My daughter's iPad is suddenly not allowing for camera, video, and photos access to pretty much any apps that need them, to include Zoom, Messenger Kids, etc.

We just bought this iPad less than a month ago. We haven't changed privacy settings and don't know what could have caused this. She was able to use it fine until yesterday.

It keeps telling us to go to device settings but there's nothing to fix?

Posted on Sep 17, 2020 8:03 AM

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Question marked as Top-ranking reply

Posted on Sep 20, 2020 9:55 AM

Hello joyfulbeauties, 


Thanks for reaching out to the Apple Support Communities. We see that you're having an issue with the iPad using the camera. 


Based on the screenshots you provided, the Camera is not showing as being allowed to have access. We would recommend taking a look at the content and privacy restrictions. Follow the steps under, "Allow built-in apps and features," from this article to see that the Camera is turned on: Use parental controls on your child's iPhone, iPad, and iPod touch.


If there are no restrictions and you're still unable to use Photos or the Camera, let us know what happens when using the Camera app. 


All the best.

1 reply
Question marked as Top-ranking reply

Sep 20, 2020 9:55 AM in response to joyfulbeauties

Hello joyfulbeauties, 


Thanks for reaching out to the Apple Support Communities. We see that you're having an issue with the iPad using the camera. 


Based on the screenshots you provided, the Camera is not showing as being allowed to have access. We would recommend taking a look at the content and privacy restrictions. Follow the steps under, "Allow built-in apps and features," from this article to see that the Camera is turned on: Use parental controls on your child's iPhone, iPad, and iPod touch.


If there are no restrictions and you're still unable to use Photos or the Camera, let us know what happens when using the Camera app. 


All the best.

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IPad suddenly won't allow for video or photos access. Settings unchanged.

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