User profile for user: redjohnwa
redjohnwa Author
User level: Level 1
10 points

Cannot connect Alexa Skill To Apple Music

When trying to link the Alexa Apple Music Skill to my Apple Music Account, (by clinking the Link Account" option in settings, it launches a page for https://activate.apple.com/oauth2/....


But I get the following error on the page:


An error occurred while processing your request.

Reference #30.b4b31bb8.1600358717.22bfe102


I have tried this on both my Alexa IOS app (updated to current) and in the browser on my Mac. I have disabled and reenabled the skill and tried again.


I have also tried from the amazon skill page within the main amazon site:

https://www.amazon.com/Apple-Inc-Music/dp/B07LCQ5JT7


I have contacted Amazon technical support and they have indicated I need to contact apple for this issue.


Any help on how to resolve?


iPhone 11 Pro, iOS 13

Posted on Sep 17, 2020 9:28 AM

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User profile for user: redjohnwa
redjohnwa Author
User level: Level 1
10 points

Posted on Sep 17, 2020 10:39 AM

Ok, so I seemed to get this resolved while waiting for Apple support.


I did the following on my Mac.


Launch Safari

Go to Apple Site requiring Apple ID login (I went to my Apple Account Setting Page)

Log out so you have no prior/logged in Apple Credentials/Cookies


Then go to the Amazon page for the Apple Music Skill

https://www.amazon.com/gp/product/B07LCQ5JT7


Select Link to Apple Music


I was then prompted to login to my Apple Account (think this is the key difference). I logged in using TouchID


I then did not get an error but properly got to the page linking the 2 accounts


I then found that I was properly linked in Safari, Chrome, Amazon Alexa App on IOS, and my Echo does play tracks from Apple Music. :-)

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User profile for user: redjohnwa
redjohnwa Author
User level: Level 1
10 points

Sep 17, 2020 10:39 AM in response to Steve986

Ok, so I seemed to get this resolved while waiting for Apple support.


I did the following on my Mac.


Launch Safari

Go to Apple Site requiring Apple ID login (I went to my Apple Account Setting Page)

Log out so you have no prior/logged in Apple Credentials/Cookies


Then go to the Amazon page for the Apple Music Skill

https://www.amazon.com/gp/product/B07LCQ5JT7


Select Link to Apple Music


I was then prompted to login to my Apple Account (think this is the key difference). I logged in using TouchID


I then did not get an error but properly got to the page linking the 2 accounts


I then found that I was properly linked in Safari, Chrome, Amazon Alexa App on IOS, and my Echo does play tracks from Apple Music. :-)

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User profile for user: Steve986
Steve986
User level: Level 1
8 points

Sep 17, 2020 10:19 AM in response to redjohnwa

Exactly the same, I’ve tried it using the Alexa app, Safari and my PC web browser and get the same problem each time. I even resorted to trying it on Edge but that failed too.


Amazons response to me was basically update the app and use it to link accounts..


Really glad that I’m not the only one with this problem!

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Cannot connect Alexa Skill To Apple Music

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