After updating to version 7.6 today, YouTube stopped working normally. When I watch video from YouTube and try to pause it, the Apple TV freezes for a minute and then reboots. Factory reset did not help.
LOL, well good luck waiting for Apple to reply. If you want to actually talk to someone from Apple use AppleCare or make an appointment at your local Apple Authorized Service Provider. Other than that you will not hear from them here and they will not be reading these posts. If you have feedback for Apple you can always contact them at www.apple.com/feedback.
LOL, well good luck waiting for Apple to reply. If you want to actually talk to someone from Apple use AppleCare or make an appointment at your local Apple Authorized Service Provider. Other than that you will not hear from them here and they will not be reading these posts. If you have feedback for Apple you can always contact them at www.apple.com/feedback.
They don't read these forums, no matter what you think they should do. If you think they should then please let them know, www.apple.com/feedback
Complaining to me and to others on these forums is a waste of your time. If you have feedback for Apple you need to let them know. If I have a complaint about my car, I don't complain about it on a car forum, I contact my dealer and if necessary the customer service department of the manufacturer.
It's a widely reported issue. Apple hasn't responded as yet, but the more people tell them via their feedback form, the better. I submitted a report yesterday so it would do no harm for you to do the same. They won't respond in person, as it's simply feedback but it's the best way I think to 'encourage' a firmware update. You can submit the information here.
That is NOT a solution. It's telling people to reflash their Apple Hardware with firmware that is stored on unknown 3rd-party servers. Downgrading with this unsanctioned software puts customers safety, the hardware, and Apple iCloud security at risk. In addition, it creates new compatibility problems that further confuse and add to the problems.
For now, the best solution is to set aside your Apple TV 3 from daily use until Apple issues a formal fix that is verified safe ad secure. Also, there is this official link to share your feedback: https://www.apple.com/feedback/appletv.html
If it ends on apple.com, it is Apple and no amount of fine print is going to change that. So Apple should start participating, especially when they break something through an update and continue pushing the broken update 3 days after signals from so many different users telling them that it contains a major bug.
I am not waiting for anybody to reply, since I already solved my problem by downgrading to version 7.5. But I am talking directly to Apple right now thought this forum. If they choose not to listen, then it is their problem, not mine.
What is right in front of everyone is your ridiculous statement above in all caps, bold and underlined. Something you have absolutely no way of knowing. It cannot be considered help by any stretch of the imagination. On the other hand we have BMFromV's solution. Take a look, this is what help looks like.
I received a letter from Apple. They deleted my post with my solution to the problem because:
"We removed your post “Apple TV 3rd generation problems after update to software version 7.6” because it discussed inappropriate activities. We understand wanting to share experiences, but these forums are meant for technical questions that can be answered by the community."
This means that someone from Apple is reading what we are writing... :)))
Hi BMfromV Can you email me *** or post the solution somewhere else? it's been frustrating for me and I'm sure for the rest of the people who are being left with no option to fix it.
[Email Edited by Moderator]
Of course they do, this is what I was trying to explain to Roger Kaufmann in this thread. I used to work for Microsoft in the SQL Server division and we were encouraged to read the community forums all the time. We didn't answer them - we paid guys in India to do that, but we read them in order to figure out what our end users wanted.
Now if Apple concentrated on the issue itself, instead of the Lukashenko-style censorship, there would be a fixed update by now! 😆
My solution to the problem was to downgrade to a previous firmware version using iTunes. No rocket-science. Probably Apple removed it because of a link to another page from where I took IPSW file.
There is one more solution: buy a new version of Apple TV :)))
I'm trying to download older IPSW file but how do I determine the correct IPSW? I checked the software on my Apple TV 3 and it says 7.6, so I'm thinking there's a 7.5 version I can download to fix the issue. However, when I checked the site where I get list of IPSW, the option for version 7 is only 7.0 and 7.1. The latest version is 8.4.3. Do I miss anything? Thanks in advance
Watching YouTube on Apple TV 3rd Generation: if you hit pause it freezes and then Apple TV eventually restarts. But also, the entire Apple TV is running really slow and buggy since the update to 7.6.
You'd think they might test these updates before releasing them into the wild and causing their paying customers annoyance. Degrading the user experience is no way to convince us to buy a new Apple TV model.
Thanks, Apple!
My apple tv3 having the same problem after updated firmware few days ago. Youtube hang by pressing pause. Annoying annoying annoying.
I fixed it by
Download iOS 8.4.3 (12H885) 24th March 2020 from IPSW
Use a USB cable connect it to my imac
Go to Finder
go to Apple TV
Press "Option" and restore the system
After that clear clean blue sky
I think it is build 12H855 based on this statement...
Apple TV Software version 7.5 (build 12H885) replaces version 7.4 (build 12H876) for all third generation Apple TV hardware (model numbers A1427 and A1469).
Apple TV 3rd generation problems after update to software version 7.6
