After updating to version 7.6 today, YouTube stopped working normally. When I watch video from YouTube and try to pause it, the Apple TV freezes for a minute and then reboots. Factory reset did not help.
I resolved my problem. This is how I did it.
Go to ISPW website and download software for your Version Apple TV. The software will open iTunes. There are several Apple TV softwares available on this site. Choose the correct software for your Apple TV. If it is the wrong software, it will interrupt the process. I chose the software listed and it worked. AppleTV3,2_8.4.3_12H885_Restore.ipsw.
Before you disconnect your Apple TV from your TV, turn your Apple TV ‘Automatic Software Update’ to ‘OFF’ or ‘No’.
Connect Apple TV 3rd generation to Mac or (windows with ITUNES). (You will need a micro USB to USB data cable for this connection. Make sure it is a data cable.)
Connect Apple TV to power to electrical outlet.
When prompted to ‘RESTORE‘, press and hold the ‘OPTION’ Key on the ‘Mac’ keyboard while you press ‘RESTORE’. You will see the file you downloaded. Select file to start the restore process. Do not interrupt the ‘RESTORE’ process.
You will be prompted to disconnect Apple TV when the ‘RESTORE‘ process is completed.
Go to your TV and connect the Apple TV and follow the prompts on the TV screen. You will be prompted to update to the latest version of Apple TV software. “DO NOT CHOOSE UPDATE!” (Or you will have to do this process again.)
I’m finding attempting to downgrade to the previous version frustratingly difficult, it seems that it won’t work on my new MacBook running Catalina and trying to set it all up on my iMac is just more hassle this is worth. The main trouble is with the YouTube app, as someone has pointed out you can get around this by just using your phone to AirPlay video to YouTube, from my perspective all the other apps that I use my Apple TV with such as Netflix and Beamer all work fine. So my advice is to wait out in the hope that a future patch will fix it, otherwise the amount of hassle ito downgrade is more than it is just to put up with avoiding pausing YouTube with your Apple remote...
Yes, the temporary solution is to downgrade to the previous version.
Googled “Apple product feedback” and you are taken to this official feedback for that goes to Apple:
I finally got my two appletv 3rd gens downgraded thanks to many of you in this thread. Once I got the IPSW DOWNLOADED and moved to a file my computer would recognize it was very simple. Thank you to all who post helpful comments here.
Thry don’t read these posts, if you wish to talk to them directly then Contact Support
did you happen to hide YouTube?
Or maybe you have your Apple TV set up for a region that doesn't allow YouTube and thus it is removed for that area? If so, try changing your region to another local.
LOL, well good luck waiting for Apple to reply. If you want to actually talk to someone from Apple use AppleCare or make an appointment at your local Apple Authorized Service Provider. Other than that you will not hear from them here and they will not be reading these posts. If you have feedback for Apple you can always contact them at www.apple.com/feedback.
They don't read these forums, no matter what you think they should do. If you think they should then please let them know, www.apple.com/feedback
Complaining to me and to others on these forums is a waste of your time. If you have feedback for Apple you need to let them know. If I have a complaint about my car, I don't complain about it on a car forum, I contact my dealer and if necessary the customer service department of the manufacturer.
I really thought there would be an update fix by now. I have 3 Apple TV 3rd Gen and the one I always use had the glitch. Luckily the other 2 didn’t automatically update. I quickly turned off auto updates on them and swapped them around
You are not alone.
Apple released an update... everyone thought that the problem was fixed... but no.
This problem still exists.
Well its only Google App that will pause forever your device... but apple TV gets #%@#^3.
BUT before this update... the app was working fine. So Its might be related to apple in the end.
Apple has no clue about it... but clearly they don't care... as this device is no longer for sale ;)
For Apple It's like someone says to them about an software bug on ipad 2nd Gen device... on ios 11...
If you look at page number here you will see a link that says "first", if you click that it will take you to the begining of this thread and if you read through you will see all the info you need to restore to an earlier version using a PC or a Mac
So it is still running 6.6.1?
I think in that version YouTube was removed because it was not compatible with the current iteration of YouTube. Just like on one of the original iPod touch with Apple's YouTube player, it won't work.
You need to upgrade to 7.5.
7.6.1 is the one that everyone is having problems with, not 7.5.
You need to upgrade to it with the downloaded 7.5 binary which I will not link to here. You can find it by searching for it on TidBITS in the comments regarding to the article that deals with 7.6. Scroll down in the comments and you will find a user that posted a link that works. Don't use the one that the author of the article posted.
But yeah, you're not going to get a working YouTube on 6.6.1.
I've been having the same problem for almost a day now, it's really annoying.
Newer Apple TV’s are not effected, only 3rd Gen I believe. And I would think either Apple or YouTube could apply a fix
Apple TV 3rd generation problems after update to software version 7.6
