Apple TV 3rd generation problems after update to software version 7.6

After a restart I see a change. If watching a video and using the menu button to go back it will now save where you left off. If you go back into the video you were watching it will give option to resume.

no change in software version from what I see

Did you do this? Connect the usb cable first and then connect the power cable? If yes then try this. I changed the 3 different cable but it didn’t work so I use my Mac instead of my windows laptop so it’s worked, good luck.

I did the upgrade yesterday. I have the same problem with YouTube, pause/freeze/lockup then wait for Apple TV to go off then back on. Also, my NFL pass is very, very, slow on Apple TV since the upgrade. I have ROKU on other TVs and YouTube and NFL is working fine.

I have Mojave on my MacBook and was only able to see the Apple TV in iTunes. Never saw it in Finder. Also, I had to press the 'option' key while I clicked on the Restore... button in the iTunes dialog. Be sure you have the right 12H855 file. There are (at least) 2 models of Apple TV 3. The model number can be found on the bottom of your Apple TV.

OMG, thanks for writing that! I began thinking I was the only one whose Apple TV isn't recognized neither by the PC, nor the iTunes. Did you manag to deal with the issue somehow?

I downloaded the previous software version the same very day this YouTube bug appeared but have been unable to downgrade yet☹️ I tried only 3 cables though :D

Wonder if I should buy a new data micro USB or just wait for Apple to fix the issue. Unfortunately buying a new TV isn't an option in the nearest future.

I guess if I had an iMac or a MacBook, there wouldn't be any troubles connecting the TV but alas I've got Windows😬

Ok, just found it. You need to hold the key "alt" and click on "Restore Apple TV..." It will open a Finder window so you can choose the IPSW file you want. After that you get the message :

"Apple TV Recovery Mode

Your Mac is preparing to restore the software on this Apple TV".

I'm waiting for the outcome...

I downloaded the previous version from IPSW and connected the Apple TV to the laptop. It wasn't seen. I then put the Apple TV into recovery mode and connected to the PC. It then showed up in Itunes as being in recovery mode. You then press and hold the shift key and click the restore button. It will then ask you what file you want to use(if you don't do that it will restore the latest version). You need to be patient and let it do it's thing. Takes a while and it will appear to got through multiple restarts. Once complete you will basically have a new unit that needs setting up so make sure you have all of you logon details available. The first thing to do is turn off automatic updates and make sure everyone in you house knows they should not update if the see the message. We've had the message a few times.

I really thought there would be an update fix by now. I have 3 Apple TV 3rd Gen and the one I always use had the glitch. Luckily the other 2 didn’t automatically update. I quickly turned off auto updates on them and swapped them around

I would advise anyone with this issue to log with Apple, I've just gone through the process and they rang me back very quickly. It would appear from what the support person said that the more people who report this the more chance of it being fixed.

I just got off the phone with Apple ( no waiting ). They literally said not their problem. Said to Call You Tube. They can’t control what You Tube does. I tried telling the guy it was only after the Apple software update.

very surprised in their thinking so don’t hold your breath for a fix

Dear Apple - You screwed up your software so now your users can’t properly access one of the most popular streaming services in the world.

When are you going to fix it?

How about just rolling everyone back to the version that worked, and fixing and QA’ing properly before you release the next version?

Please post a response that tells us by when you will have this fixed and will do a push update to our Apple TVs.

I also downgraded, but as I mentioned on a separate post, the problem is that the Apple TV will continually check/prompt to update again (even when automatic updates are disabled), so you have to be very careful not to inadvertently upgrade again, as happened to us.

I’ve contacted Apple Support and was told that the issue has been reported for some time and has a reference number of 101207733435. They said it should be fixed in the next update, but don’t know when that is.

My appletv 3 freeze after watching a YouTube video could move with the remote unplug and plug and nothing, connected to a Mac to restore “server not found” on a call with apple support figure it how to solved just click the left button and menu for more than 6 seconds now the ríñete is working again

I’m finding attempting to downgrade to the previous version frustratingly difficult, it seems that it won’t work on my new MacBook running Catalina and trying to set it all up on my iMac is just more hassle this is worth. The main trouble is with the YouTube app, as someone has pointed out you can get around this by just using your phone to AirPlay video to YouTube, from my perspective all the other apps that I use my Apple TV with such as Netflix and Beamer all work fine. So my advice is to wait out in the hope that a future patch will fix it, otherwise the amount of hassle ito downgrade is more than it is just to put up with avoiding pausing YouTube with your Apple remote...