Apple TV 3rd generation problems after update to software version 7.6

After updating to version 7.6 today, YouTube stopped working normally. When I watch video from YouTube and try to pause it, the Apple TV freezes for a minute and then reboots. Factory reset did not help.

Posted on Sep 17, 2020 10:28 AM

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Posted on Dec 13, 2020 9:34 PM

I resolved my problem.  This is how I did it. 

Go to ISPW website and download software for your Version Apple TV.  The software will open iTunes.  There are several Apple TV softwares available on this site. Choose the correct software for your Apple TV.  If it is the wrong software, it will interrupt the process.  I chose the software listed and it worked.  AppleTV3,2_8.4.3_12H885_Restore.ipsw. 


Before you disconnect your Apple TV from your TV, turn your Apple TV ‘Automatic Software Update’  to ‘OFF’ or ‘No’. 


Connect Apple TV 3rd generation to Mac or (windows with ITUNES).  (You will need a micro USB to USB data cable for this connection. Make sure it is a data cable.)


Connect Apple TV to power to electrical outlet.

When prompted to ‘RESTORE‘, press and hold the ‘OPTION’ Key on the ‘Mac’ keyboard while you press ‘RESTORE’. You will see the file you downloaded.  Select file to start the restore process.  Do not interrupt the ‘RESTORE’ process. 


You will be prompted to disconnect Apple TV when the ‘RESTORE‘ process is completed.


Go to your TV and connect the Apple TV and follow the prompts on the TV screen. You will be prompted to update to the latest version of Apple TV software. “DO NOT CHOOSE UPDATE!” (Or you will have to do this process again.)

157 replies

Sep 22, 2020 8:32 PM in response to BMfromV

I received a letter from Apple. They deleted my post with my solution to the problem because:


"We removed your post “Apple TV 3rd generation problems after update to software version 7.6” because it discussed inappropriate activities. We understand wanting to share experiences, but these forums are meant for technical questions that can be answered by the community."


This means that someone from Apple is reading what we are writing... :)))


Sep 23, 2020 12:53 PM in response to BMfromV

I'm trying to download older IPSW file but how do I determine the correct IPSW? I checked the software on my Apple TV 3 and it says 7.6, so I'm thinking there's a 7.5 version I can download to fix the issue. However, when I checked the site where I get list of IPSW, the option for version 7 is only 7.0 and 7.1. The latest version is 8.4.3. Do I miss anything? Thanks in advance

Oct 3, 2020 1:39 PM in response to buddy107

OMG, thanks for writing that! I began thinking I was the only one whose Apple TV isn't recognized neither by the PC, nor the iTunes. Did you manag to deal with the issue somehow?


I downloaded the previous software version the same very day this YouTube bug appeared but have been unable to downgrade yet☹️ I tried only 3 cables though :D


Wonder if I should buy a new data micro USB or just wait for Apple to fix the issue. Unfortunately buying a new TV isn't an option in the nearest future.


I guess if I had an iMac or a MacBook, there wouldn't be any troubles connecting the TV but alas I've got Windows😬


Oct 10, 2020 1:37 PM in response to BMfromV

Dear Apple - You screwed up your software so now your users can’t properly access one of the most popular streaming services in the world.

When are you going to fix it?

How about just rolling everyone back to the version that worked, and fixing and QA’ing properly before you release the next version?

Please post a response that tells us by when you will have this fixed and will do a push update to our Apple TVs.

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Apple TV 3rd generation problems after update to software version 7.6

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