After updating to version 7.6 today, YouTube stopped working normally. When I watch video from YouTube and try to pause it, the Apple TV freezes for a minute and then reboots. Factory reset did not help.
LOL, well good luck waiting for Apple to reply. If you want to actually talk to someone from Apple use AppleCare or make an appointment at your local Apple Authorized Service Provider. Other than that you will not hear from them here and they will not be reading these posts. If you have feedback for Apple you can always contact them at www.apple.com/feedback.
It's not totally accurate to say that the Apple TV will force the update. Sure it will try the update during a spell of inactivity but it does put a message on the screen where you need to select "Update Later".
If you power the Apple TV off when not in use then you don't have this issue. The only time I've had the issue is when we had power outages and the Apple TV powered up afterwards.
Unless you are watching the screen all the time to scroll down and select ask me later, an ATV3 will very quickly timeout and force the update. I know this because two ATV3s both updated to 7.6 and 7.61 when I walked out the room. One after finishing a YouTube video instantly updated and rebooted. The other after playing a music track. In each case I'd pressed nothing (auto update is off). It’s purely a matter of time before it will catch you out and update. Your point is correct, but....in the end :)
Hmm, interesting, I have it set to not update automatically too and it's been almost a week and it is still on 7.5. I just checked again and it is still on 7.5. I set it as soon as I finished restoring 7.5. Maybe by the time yours got set it had already checked the server? Dunno. 🤷🏻
Even better is if you beta test for Apple and have access to the Apple Feedback application or app. There you can submit a more detailed report and you can also track whether or not the report is assigned and being looked at.
If you are asking for a solution, go back and read thru the thread and there are detailed instructions how to downgrade back 7.5 which will fix the problem. If you you do this, remember to set your settings to “NOT” automatically update. Good luck
Thanks for this, I’ve submitted feedback, it only took a couple of minutes, I’m guessing is the only way that we’re going to find a genuine solution.
Based on my experience there is no need to put your Apple TV aside, you just have to use the YouTube app on your phone to playback content on the Apple TV, then you can pause and resume playback without any problems.
Can you post the link for where we can provide feedback? Only support pages I have seen are more geared toward getting help on a problem. I know what the problem is, just want to let them know they need to fix it.
I resolved my problem. This is how I did it.
Go to ISPW website and download software for your Version Apple TV. The software will open iTunes. There are several Apple TV softwares available on this site. Choose the correct software for your Apple TV. If it is the wrong software, it will interrupt the process. I chose the software listed and it worked. AppleTV3,2_8.4.3_12H885_Restore.ipsw.
Before you disconnect your Apple TV from your TV, turn your Apple TV ‘Automatic Software Update’ to ‘OFF’ or ‘No’.
Connect Apple TV 3rd generation to Mac or (windows with ITUNES). (You will need a micro USB to USB data cable for this connection. Make sure it is a data cable.)
Connect Apple TV to power to electrical outlet.
When prompted to ‘RESTORE‘, press and hold the ‘OPTION’ Key on the ‘Mac’ keyboard while you press ‘RESTORE’. You will see the file you downloaded. Select file to start the restore process. Do not interrupt the ‘RESTORE’ process.
You will be prompted to disconnect Apple TV when the ‘RESTORE‘ process is completed.
Go to your TV and connect the Apple TV and follow the prompts on the TV screen. You will be prompted to update to the latest version of Apple TV software. “DO NOT CHOOSE UPDATE!” (Or you will have to do this process again.)
As posted earlier, I can confirm 7.6.2 seems to have resolved the issue and pausing YouTube videos works correctly, no longer locking up the unit. On brief testing Music and Video sections also operate correctly as before.
I've been having the same problem for almost a day now, it's really annoying.
The other workaround Is to Airplay YouTube to your Apple TV
Send feedback to Apple Engineers:
Googled “Apple product feedback” and you are taken to this official feedback for that goes to Apple:
did you happen to hide YouTube?
Apple TV 3rd generation problems after update to software version 7.6
