After updating to version 7.6 today, YouTube stopped working normally. When I watch video from YouTube and try to pause it, the Apple TV freezes for a minute and then reboots. Factory reset did not help.
I resolved my problem. This is how I did it.
Go to ISPW website and download software for your Version Apple TV. The software will open iTunes. There are several Apple TV softwares available on this site. Choose the correct software for your Apple TV. If it is the wrong software, it will interrupt the process. I chose the software listed and it worked. AppleTV3,2_8.4.3_12H885_Restore.ipsw.
Before you disconnect your Apple TV from your TV, turn your Apple TV ‘Automatic Software Update’ to ‘OFF’ or ‘No’.
Connect Apple TV 3rd generation to Mac or (windows with ITUNES). (You will need a micro USB to USB data cable for this connection. Make sure it is a data cable.)
Connect Apple TV to power to electrical outlet.
When prompted to ‘RESTORE‘, press and hold the ‘OPTION’ Key on the ‘Mac’ keyboard while you press ‘RESTORE’. You will see the file you downloaded. Select file to start the restore process. Do not interrupt the ‘RESTORE’ process.
You will be prompted to disconnect Apple TV when the ‘RESTORE‘ process is completed.
Go to your TV and connect the Apple TV and follow the prompts on the TV screen. You will be prompted to update to the latest version of Apple TV software. “DO NOT CHOOSE UPDATE!” (Or you will have to do this process again.)
Hopefully the conspiracy theories that were going out there are also done too! 😆
Reporting and Patience, that's all it takes.
This was a nice holiday gift to us… Thank you Apple.
I am not waiting for anybody to reply, since I already solved my problem by downgrading to version 7.5. But I am talking directly to Apple right now thought this forum. If they choose not to listen, then it is their problem, not mine.
Of course they do, this is what I was trying to explain to Roger Kaufmann in this thread. I used to work for Microsoft in the SQL Server division and we were encouraged to read the community forums all the time. We didn't answer them - we paid guys in India to do that, but we read them in order to figure out what our end users wanted.
Now if Apple concentrated on the issue itself, instead of the Lukashenko-style censorship, there would be a fixed update by now! 😆
My solution to the problem was to downgrade to a previous firmware version using iTunes. No rocket-science. Probably Apple removed it because of a link to another page from where I took IPSW file.
There is one more solution: buy a new version of Apple TV :)))
Watching YouTube on Apple TV 3rd Generation: if you hit pause it freezes and then Apple TV eventually restarts. But also, the entire Apple TV is running really slow and buggy since the update to 7.6.
You'd think they might test these updates before releasing them into the wild and causing their paying customers annoyance. Degrading the user experience is no way to convince us to buy a new Apple TV model.
Thanks, Apple!
My apple tv3 having the same problem after updated firmware few days ago. Youtube hang by pressing pause. Annoying annoying annoying.
I fixed it by
Download iOS 8.4.3 (12H885) 24th March 2020 from IPSW
Use a USB cable connect it to my imac
Go to Finder
go to Apple TV
Press "Option" and restore the system
After that clear clean blue sky
I think it is build 12H855 based on this statement...
Apple TV Software version 7.5 (build 12H885) replaces version 7.4 (build 12H876) for all third generation Apple TV hardware (model numbers A1427 and A1469).
After a restart I see a change. If watching a video and using the menu button to go back it will now save where you left off. If you go back into the video you were watching it will give option to resume.
no change in software version from what I see
Did you do this? Connect the usb cable first and then connect the power cable? If yes then try this. I changed the 3 different cable but it didn’t work so I use my Mac instead of my windows laptop so it’s worked, good luck.
I did the upgrade yesterday. I have the same problem with YouTube, pause/freeze/lockup then wait for Apple TV to go off then back on. Also, my NFL pass is very, very, slow on Apple TV since the upgrade. I have ROKU on other TVs and YouTube and NFL is working fine.
I have Mojave on my MacBook and was only able to see the Apple TV in iTunes. Never saw it in Finder. Also, I had to press the 'option' key while I clicked on the Restore... button in the iTunes dialog. Be sure you have the right 12H855 file. There are (at least) 2 models of Apple TV 3. The model number can be found on the bottom of your Apple TV.
I also downgraded, but as I mentioned on a separate post, the problem is that the Apple TV will continually check/prompt to update again (even when automatic updates are disabled), so you have to be very careful not to inadvertently upgrade again, as happened to us.
I’ve contacted Apple Support and was told that the issue has been reported for some time and has a reference number of 101207733435. They said it should be fixed in the next update, but don’t know when that is.
My appletv 3 freeze after watching a YouTube video could move with the remote unplug and plug and nothing, connected to a Mac to restore “server not found” on a call with apple support figure it how to solved just click the left button and menu for more than 6 seconds now the ríñete is working again
It's not just not being able to pause a video. It's also not having all the other functionality that pops up when you bring up the menu: like, dislike, add to playlist, view the author's channel and see related videos.
Also using AirPlay is not really a workaround, since you are using a different device to run the YouTube app and the AppleTV now just plays the role of a wireless HDMI cable. Similarly using your Xbox for YouTube is not a workaround.
Apple TV 3rd generation problems after update to software version 7.6
