watch stuck on preparing in update

After updating my iphone to the latest software- I was forced to update my watch and it now has been stuck on "preparing" for hours. Please help!!

Apple Watch Series 3, watchOS 6

Posted on Sep 17, 2020 3:27 PM

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25 replies

Sep 21, 2020 1:52 PM in response to peb3473

Hey there, and welcome to Apple Support Communities, peb3473!


From our understanding, when trying to complete your watchOS 7 update, it shows “Preparing” but doesn’t complete the update process. We definitely want to be sure you’re able to update with ease, and would be happy to assist.


To get started, we’d recommend restarting both your iPhone and your Apple Watch. Once complete, we’d recommend unpairing your Apple Watch and setting it up as new, instead of restoring from a backup. During setup, you should be prompted to complete the update of the Apple Watch. To unpair your Apple Watch, follow these steps: Unpair and erase your Apple Watch - Apple Support


Cheers!

Nov 3, 2020 8:00 AM in response to sherilyn193

I really understand your frustration. Clearly, Apple needs to work on this problem. I waited for about 12 hours with my phone stuck on "preparing". What finally worked for me was shutting down my phone, shutting down my apple watch and then turning both of them on again and just starting all over. I was able to PAIR my phone again and choose a backup from the day before. I have no clue why this worked.

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watch stuck on preparing in update

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