I’m getting this error message on my wife’s iPhone XS. Phone is brand new (from a warranty back screen replacement couple months back. Why are we getting this error notification?
iPhone XS
Hi Chris,
Thanks for the reply. Her phone is brand new from Apple. So it would be highly unusual for it not to be an authentic battery. Seems to be a bug in the software. We updated her phone to ios14 and the error message/warning went away. 🤷🏻♂️.
Greetings SeanLynnRoberts,
Thanks for visiting the Apple Support Communities! It seems your wife is receiving an alert on her iPhone that there may not be a genuine battery installed.
Check out the information in the following article: About genuine iPhone batteries - Apple Support
"If you see this message, the battery in your iPhone cannot be verified, and reported battery health information isn't available. This might be due to the installation of a battery that is not a new, genuine battery. This message applies to iPhone XS, iPhone XS Max, iPhone XR, and later.
Unable to verify this iPhone has a genuine Apple battery. Health information not available for this battery. Learn more…
You might see an additional notification that says, "Apple has updated the device information for this iPhone." This means that Apple has updated the device information maintained for this iPhone for service needs, safety analysis, and to improve future products.
These notifications donʼt affect your ability to use your iPhone or your battery.
You will see a notification on your lock screen for the first 4 days that you use your device, and in the Settings app for 15 days. After that period, you can find the notification by going to Settings > Battery > Battery Health."
Kind regards.
Battery unable verify iPhone battery
