Health taking 29.95 petabytes?!
Now this should definitely be impossible. I can’t backup my iPhone to my computer because I don’t have 29.95 PB of space on it. How can I fix this without deleting years worth of health data?
iPhone SE, iOS 14
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Now this should definitely be impossible. I can’t backup my iPhone to my computer because I don’t have 29.95 PB of space on it. How can I fix this without deleting years worth of health data?
iPhone SE, iOS 14
Hi Kieran Durrie,
Thank you for posting! From your screenshot, we see that your Health app is using an unexpectedly high amount of data. We certainly understand your concern with that, and we're happy to help as much as possible.
To double-check, have you been receiving any notifications about your storage?
How does the overall storage reporting look for your iPhone? How to check the storage on your iPhone, iPad, and iPod touch
What kind of device or devices are you using with the Health app? For example, an Apple Watch, or a third-party fitness tracker?
Did you already update your device to iOS 14, or are you using a version of iOS 13?
Also, are you using iCloud to sync your Health data?
Knowing the answers to the above may help in working out what's happening. Let us know what you find with your overall storage reporting, and the community may be able to further assist.
Take care.
Hi Kieran Durrie,
Thank you for posting! From your screenshot, we see that your Health app is using an unexpectedly high amount of data. We certainly understand your concern with that, and we're happy to help as much as possible.
To double-check, have you been receiving any notifications about your storage?
How does the overall storage reporting look for your iPhone? How to check the storage on your iPhone, iPad, and iPod touch
What kind of device or devices are you using with the Health app? For example, an Apple Watch, or a third-party fitness tracker?
Did you already update your device to iOS 14, or are you using a version of iOS 13?
Also, are you using iCloud to sync your Health data?
Knowing the answers to the above may help in working out what's happening. Let us know what you find with your overall storage reporting, and the community may be able to further assist.
Take care.
Hi Kieran Durrie,
Thanks, we appreciate the additional information! Based on what's happening with this issue, we recommend using this link to reach Apple directly to look into it further: Contact Apple Support
Cheers.
Thanks for your reply. I have attached a screenshot of my iPhone’s storage report.
I have been using an Apple Watch for about 7 weeks now. My iPhone is on iOS 14 and my watch is on watchOS 7. I have had no problems backing up my Health data to iCloud, but I can’t make a full backup.
Health taking 29.95 petabytes?!