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touch Id fails to activate. "add finger print " button also greyed out

The home button on my iphone 6s randomly stopped working. Later on after a reboot the touch id failed to activate and now both of them are not working. My phone did not have a great fall or water damage. Please help

iPhone 6s, iOS 14

Posted on Sep 17, 2020 11:41 PM

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Question marked as Top-ranking reply

Posted on Sep 17, 2020 11:55 PM

Hi!

Consider trying these steps: If Touch ID isn't working on your iPhone or iPad - Apple Support

Contact Apple Support if it doesn't help.

1 reply

touch Id fails to activate. "add finger print " button also greyed out

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