iPhone will not update or restore

Hi Elly,

Thanks for following up with the additional information.

Based on error 14, try using a different USB port and cable, as outlined in the following article: iOS update and restore errors - Apple Support

"Check your USB connections

If you see one of the errors below, check your USB connection, USB cable, USB port, or computer:

• 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643–1650 . . .

Here's what to check. Try again after each step:

1. Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable. 
2. Switch to a different USB port on your computer. Don't plug into your keyboard.
3. Switch to a USB port on a different computer.
4. If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.

If you still see an error, contact Apple Support."

Kind regards.

Greetings ItzElly,

Thanks for visiting the Apple Support Communities! It seems your boyfriend's iPhone is stuck in recovery mode, and an error is received when trying to update or restore the device.

What is the full error message that is received when attempting to update or restore the iPhone? Check out the troubleshooting in the following articles:

• If you see an error when you update or restore your iPhone, iPad, or iPod - Apple Support
• If you see the Restore screen on your iPhone, iPad, or iPod touch - Apple Support

Kind regards.