always getting errors like 2002 or 9 any idea how to fix this
See this Apple article: iOS update and restore errors
iOS update and restore errors – Apple Support (UK)
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Try to update your device again
If your device disconnects during the update or restore, or if your computer couldn't tell your device to restore, you may see one of these messages:
- The iPhone [device name] could not be restored. An unknown error occurred (9).
- The iPhone [device name] could not be restored. An unknown error occurred (4005).
- The iPhone [device name] could not be restored. An unknown error occurred (4013).
- The iPhone [device name] could not be restored. An unknown error occurred (4014).
Try these steps:
- Make sure your Mac has the latest version of macOS or the latest version of iTunes.
- Force your device to restart:
- iPad models without a Home button: press and quickly release the volume button closest to the top button. Press and quickly release the volume button farthest from the top button. Press and hold the top button until the device restarts. If you're not sure, see which buttons you need to press to restart your iPad.
- iPhone 8 or later: press and quickly release the volume up button. Press and quickly release the volume down button. Press and hold the side button until you see the Apple logo.
- iPhone 7, iPhone 7 Plus and iPod touch (7th generation): press and hold both the side (or top) button and the volume down button until you see the Apple logo.
- iPad models with a Home button, iPhone 6s or earlier and iPod touch (6th generation) or earlier: press and hold both the side (or top) button and the Home button until you see the Apple logo.
- Connect your device to your computer using a USB cable. Locate your device on your computer.
- When you see the option to update or restore, click Update – not Restore – to reinstall the software and keep your personal data.
Check your USB connections
If you see error 4005, 4013 or 4014, use these steps.
If you see one of the errors below, check your USB connection, USB cable, USB port or computer:
- 13, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650
- 2000, 2001, 2002, 2005, 2006, 2009
- An error that includes "invalid response"
Here's what to check. Try again after each step:
- Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
- Switch to a different USB port on your computer. Don't plug into your keyboard.
- Switch to a USB port on a different computer.
- If you still see the error, check for other USB issues, check your third-party security software, then check your hardware.
If you still see an error, contact Apple Support.