Cant sign in Apple Music android
When i type login and password nothing happens. No verification message, no popup message, no error. It Just keeps asking for login and password
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Eric--F
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Community Specialist
Hello DakeLFC,
Thanks for asking the Apple Support Communities about Apple Music on your Android device. Here are some troubleshooting steps to help you. Due to differences in Android software, some steps might vary slightly.
1. Please verify you downloaded the app and signed in properly using this article: Join Apple Music on Android - Apple Support
2. If so, try restarting the app. To make sure that the app is completely closed and all background processes are stopped before you reopen it, follow these steps:
- From the Home screen, tap Apps.
- Tap Settings.
- Scroll to Apps, then tap it.
- Tap Apple Music.
- Tap Force Stop. If they see a message that says "If you force stop an app, it may misbehave," tap OK.
- Return to the Home screen or the application list, and reopen Apple Music.
3 . If the issue persists, restart your device.
4 . If the issue still continues, clear the app cache.
- From the Home screen, tap Apps.
- Tap Settings.
- Scroll to Apps, then tap it.
- Tap Apple Music.
- Tap Storage, then tap Clear Cache.
- Return to the Home screen or the application list, and reopen Apple Music.
Thanks and have a wonderful day.