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Shani80 Author

Level 1

4 points

iPhone replacement while my phone is being repaired?

when do I get an replacement while my phone is being repaired?

iPhone 6s

Posted on Sep 18, 2020 4:02 PM

Top-ranking reply

KendraJohnson

Level 3

519 points

Posted on Sep 19, 2020 11:09 PM

Thank you for posting in the Apple Support Communities. I see no one has responded to your post yet. I am happy to help!

Apple doesn't issue loaner phones. If your phone is being repaired, you'd have to keep an eye out on the repair status at mysupport.apple.com

However, if you chose Express Replacement Service, you'd receive a replacement device and you'd send the old one back, meaning, it won't be repaired and sent back to you.

I'd recommend reaching out to Apple Support for clarification on which service option you chose and have an Advisor elaborate further. Hope this helps!

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iPhone replacement while my phone is being repaired?

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