My iWatch series 5 wasn't able to complete the ios7 update. I've unpaired it with my phone and now it won't pair

How can I pair it with my phone again? I've unpaired my watch with my phone and I've turned off both my phone and watch and nothing happens. When I use the iWatch app it asks to be paired (as a new watch) but my watch is working just not connected to my phone. It won't pair and I don't get an 'i' to try to pair it.


Not sure what my next step is??


Many thanks in advance...

Posted on Sep 18, 2020 6:01 PM

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1 reply

Sep 23, 2020 11:35 AM in response to LALA_VA2020

Hey LALA_VA2020


We understand that you're unable to update your Apple Watch or pair it with your iPhone. We will do our best to assist. After performing each step, test to see if you're able to pair/update the Apple Watch.


To get started, make sure that the iPhone has a recent backup, and that it is up-to-date by following the steps here: Update your iPhone, iPad, or iPod touch


If that doesn't resolve it, unpair the Apple Watch and set it up as new instead of a backup. Also make sure the iPhone is connected to a compatible Wi-Fi network: About Bluetooth, Wi-Fi, and cellular on your Apple Watch


Make sure the date, time and time zone is correct on the device. You can check the time zone under Settings > General > Date & Time. Also, make sure Set Automatically is enabled.


If VPN or security software is being used on the iPhone, it may be interfering with the pairing and activation process. Try disabling or removing it temporarily.


If there is an Apple Watch software update file listed in Settings, General > iPhone Storage, swipe left to delete it.


Delete and reinstall the Watch app on the iPhone: How to delete apps on your iPhone, iPad, and iPod touch


Temporarily disconnect any other Bluetooth accessories connected to the iPhone.


Connect the iPhone with a different Wi-Fi network.


Reset network settings. Go to Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.


Take care.

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My iWatch series 5 wasn't able to complete the ios7 update. I've unpaired it with my phone and now it won't pair

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