I seem to be having a problem on my XR. The volume for the phone ringer changes on its own to almost off. I set it to about half on the scale and it drops off on its own haphazardly. The do not disturb mode is turned off and the change with the button is also turned off. This occurred with IOS13 and it is still occurring with IOS14.
iPhone XR, iOS 14
Hello divingabe2,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with the volume of your iPhone when a phone call comes in. To help with this, please go to Settings > Face ID & Passcode and turn off Attention Aware Features and then test your issue again:
About Attention Aware features on your iPhone X or iPad Pro
Cheers!
Hello divingabe2,
Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with the volume of your iPhone when a phone call comes in. To help with this, please go to Settings > Face ID & Passcode and turn off Attention Aware Features and then test your issue again:
About Attention Aware features on your iPhone X or iPad Pro
Cheers!
I followed your suggestion with the update option and so far after 3 days the problem has not occurred.
I will update this tread again after e few weeks if all is well or sooner if it comes back.
Gabe
Well sorry to post but my previous post was premature. The problem with dropping volume is still ongoing.
I am trying to discern a pattern as to when this occurs and so far have been unable to pin point one.
Any other suggestion as to a possible fix.
Gabe
Any suggestions it seems to have gotten worse it is occurring on a daily basis. Sometimes several times a day, it is very annoying. There has been a few calls that I missed due to the drop in volume of the ringer which resulted in phone tag sessions for important to me calls.
Gabe
Thanks for the reply.
The attention aware features did not help whether both turned on or off the problem still exist.
The dropped volume occurs haphazardly. I have gotten in the habit of often checking the sounds and haptics to monitor the ring volume and reset it when it has dropped. This occurs without having an incoming call , needless to say I have missed calls due to lack of ringer, I sometimes only know of an incoming call due to my garmin watch paired to my XR. By the way this problem is also occurring on my wifes XR still running IOS 13.
Gabe
Thanks for replying, divingabe2, and that additional info, it really helps! At this point, we would like you to reinstall iOS on your device; this will help us isolate the situation further. Reinstalling iOS should not affect any of your data, but it is always a best practice to make sure you have a current backup in either iTunes or iCloud.
How to back up your iPhone, iPad, and iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch
Once you have a current backup, follow the steps from the "If your device turns on but gets stuck during start up" section in this article:
If your iPhone, iPad, or iPod touch won't turn on or is frozen
Use the “Update” option and not “Restore” and these steps will reinstall iOS. Keep in mind that these steps were written for a different issue, but they will still help us isolate the situation further.
Have a great day and thanks for using the Apple Support Communities!
ringer volume drops
