Disney+ subscription does not work on other devices.

Question

Disney+ subscription does not work on other devices.

I originally subscribed to the Disney+ bundle on their website. After not using Hulu at all, I decided to cancel the subscription and Re-subscribe to just DIsney+. It went fine and I can use the Apple on my iPad, but when I try to log on to my account on our Apple Tab, it cannot find the subscription. I worked with Disney on this but they cannot see the subscription. After looking at other threads, it seems there is a communication problem between an iTunes subscription to Disney+ and Disney. Clearly, other people have had this problem as well. I tried logging back into Disney+ on our Apple TV using my iTunes login but it just Tells me I have a login error. So I basically paid for a year of Disney+ that I can only use on my iPad, and I do t have access to it on my Apple TV. Very frustrating! I also tried logging into Apple TV using the iPad app, but that does not work either - just the blue spinning wheel of death.

(One Infinite Loop, indeed, Apple.)

has anyone been able to fix this? The other thread of this question had 800+ people say they have the same problem...

Call me crazy, but it seems like I should not be the one trouble shooting between Apple and Disney...

Posted on Sep 19, 2020 2:26 PM

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Answer 1

Vancouver22

Level 8

37,514 points

Sep 19, 2020 5:15 PM in response to maxwellthedog

Until you can get this sorted you should be able to Airplay to your apple tv

I set mine up on Apple TV and it works on all devices.

Try deleting the Disney App, reinstall, then try signing into it again.

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Answer 2

Sep 26, 2020 9:55 AM in response to Vancouver22

Unfortunately, it also worked for me when I signed up via the Disney website. But when you sign up via iTunes on another device, it does not work on Apple TV. After much back and forth with Disney and Apple, I cancelled my iTunes subscription. Disney gave me 30 days free but it still does not work on Apple TV (now I just get a log in error when I enter my email). I will wait until the free 30 days are over and then delete my account on Disney (you can do this on their website). Then I will rob alt set up my account on Disney again and hopefully it will work that way. If not, I give up. Disney definitely dropping the ball here on handling their app...

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Disney+ subscription does not work on other devices.

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