Your Mac was unable to communicate with your Apple Watch.

When I installed WatchOS 7 on my Series 4, I had terrible problems with the battery life. Usually when I put my watch on the charger at night, I would have about 50% battery left. After the update, my watch would last maybe 8-10 hours and then I'd start getting the 10% battery warnings. One of the solutions I found online was to unpair my watch from my iPhone and then pair it again. Doing this appears to have fixed the battery drain problem, but now I can not turn on the option to unlock my MacBook Pro with my watch.


To enable unlock with my watch I go to System Preferences -> Security & Privacy and tick the "Use your Apple Watch to unlock apps and your Mac." Sometimes I get prompted for my password to unlock my disk and sometimes I don't. In either case, "Turning on..." with a spinning icon is displayed for a few seconds, and then I get an error message from the subject of this post. It also says to "Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked."


This was working before I unpaired and re-paired my watch. I have tried all of the suggestions that searching for this error message brings up, including restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my MacBook out of iCloud and back in again, etc. Nothing seems to help me get this option enabled again.


I would really like to get this option turned back on again. Any other suggestions?

MacBook Pro 15″, macOS 10.15

Posted on Sep 21, 2020 6:59 AM

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Posted on Sep 25, 2020 9:07 PM

This isn’t my solution but was posted in another thread by stoska992, but it worked for me!


I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


Similar questions

384 replies

Dec 17, 2020 10:36 AM in response to TiggerGTO

Hi all,


I recently starting having this issue around when I updated to Big Sur and have been ignoring it until today.


What I did unpair and repair my phone.

First, do a backup (I backed mine up to my laptop, I think you can do iCloud as well, but I prefer a hard backup) of your iphone to your mac.

Next, I unpaired my watch, which basically resets it back to factory default.

On the Mac, I opened Keychain Access and deleted the files noted in mark_t's comments (in addition to the passwords for apple watch). Then I deleted the preferences per his instructions and restarted my mac.

On the watch, I re-paired my watch to my iPhone.

Once re-pairing was complete, I went into preferences, security and privacy- and clicked on the option to unlock. It failed the first time, but was successful the second time.


Hope that helps someone here.

Nov 19, 2020 4:18 PM in response to TiggerGTO

I tried all of the listed solutions. What finally worked for me was unpairing my Series 5 Cellular Apple Watch with my iPhone 11 Pro and then pairing and syncing the Apple Watch from backup. After that, selecting the option to: Use your Apple Watch to unlock apps and your Mac failed on the first try and then worked flawlessly on the second try. Hopefully it will continue to work in the future.

Mar 31, 2021 10:40 AM in response to TiggerGTO

My watch stopped unlocking my Macbook Air after upgrading phone to iPhone 12 last week and having to re-pair Watch Series 4, but it would still allow me to double-tap the side to authenticate all other touch id functions. I followed the steps in the earlier post but didn't seem to work. So, restarted all my devices, followed the steps again making sure my watch was on and on my wrist and that my iPhone was unlocked. Received an error message twice but not the third time (the charm?). Then, restarted everything again.

Now it's unlocking my macbook AND authenticating other touch id functions on my macbook

Sep 24, 2020 3:12 PM in response to Nitin_Kaushik

I ended up having 3 or 4 chat sessions with support, and eventually got my case escalated to a senior service advisor. We have tried everything including reinstalling macOS. None of it fixed the problem. He had me download a tracing/logging tool and I recreated the problem. I uploaded about 500MB of logs and a screenshot of the error message. He’s escalating the problem to engineering.

Oct 2, 2020 4:01 PM in response to TiggerGTO

So - same thing happened to me after repairing my watch after watchOS 7 update


I did get it to work - following mark__t's advice.


It didn't work initially or after a reboot - so I wandered off for a while.


When I came back the MacBook had locked - when I put in the password it unlocked and I had a popup from the notification area effectively saying 'did you know you can use your Apple Watch to unlock your MacBook'


I thought that this is just rubbing salt into the wounds but hit 'turn on' anyway.


It opened system preferences and asked for my password - I entered it, ticked the box and after the now-familiar spinning it turned on...


Thanks for your help

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