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Your Mac was unable to communicate with your Apple Watch.

When I installed WatchOS 7 on my Series 4, I had terrible problems with the battery life. Usually when I put my watch on the charger at night, I would have about 50% battery left. After the update, my watch would last maybe 8-10 hours and then I'd start getting the 10% battery warnings. One of the solutions I found online was to unpair my watch from my iPhone and then pair it again. Doing this appears to have fixed the battery drain problem, but now I can not turn on the option to unlock my MacBook Pro with my watch.


To enable unlock with my watch I go to System Preferences -> Security & Privacy and tick the "Use your Apple Watch to unlock apps and your Mac." Sometimes I get prompted for my password to unlock my disk and sometimes I don't. In either case, "Turning on..." with a spinning icon is displayed for a few seconds, and then I get an error message from the subject of this post. It also says to "Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked."


This was working before I unpaired and re-paired my watch. I have tried all of the suggestions that searching for this error message brings up, including restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my MacBook out of iCloud and back in again, etc. Nothing seems to help me get this option enabled again.


I would really like to get this option turned back on again. Any other suggestions?

MacBook Pro 15″, macOS 10.15

Posted on Sep 21, 2020 6:59 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2020 9:07 PM

This isn’t my solution but was posted in another thread by stoska992, but it worked for me!


I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


Similar questions

384 replies

Oct 1, 2020 1:50 AM in response to TiggerGTO

Hi Tigger


I am having the identical problem re battery whereby my series 5 would drain within 6 hours after a full charge, I spoke with support and after many different attempts to resolve I was told also to unpair and pair again, however, since turning all the functions back on i.e. always on and hand wash I still only get around 10 hours.

The inability to now not being able to open the mac with my watch is driving me nuts! I will keep an eye on your post to see if any solutions come forward, I am reluctant to reset the watch again so maybe hold out until Mac OS is updated.

Oct 1, 2020 6:21 AM in response to kerrh100

@kerrh100, did you try the steps in the post that I flagged as the solution for this question? Scroll to the very top of the thread and the post is right after my initial post. It has fixed the problem for quite a few people on this thread.


Also pay attention to the additional post about needing to search for ltk.plist and pairing-records.plist file in the Library folder in order to delete them.


After following the steps in these posts and restarting my MBP, unlock with my watch has been working correctly.

Oct 1, 2020 6:40 AM in response to TiggerGTO

Hey thanks for reaching out, I wish that I could say it did but unfortunately not, I followed the guidance to the letter and tried a few restarts without success.


i then tried deleting the files once again (as you noted they had replicated again) and restarted and nothing, although it did speed up the response of displaying the error message!


I further tried some of the other solutions in other threads with switching off hand off and back on but nothing


driving me nuts as I use my mbp a lot and it worked a treat before IOS14 and unpairing my series 5


thanks again

Oct 1, 2020 6:45 AM in response to kerrh100

Well, like I said in a previous post, I keep trying to contact Apple to provide an update to this case since the senior support advisor walked me through taking and submitting logs. It seems to me like a support engineer armed with the logs and the solution that fixed it for me should be able to determine the cause of the problem and create a fix for it in macOS.

Oct 1, 2020 7:02 AM in response to kerrh100

My headache came when I bought my new Apple Watch SE. Wiped my old watch and traded it in. Got the new one, which works great BTW, a huge upgrade. But no more functionality for Auto Unlock on either of my Macs, which both worked fine with the old watch. I've tried all of the listed steps, but don't see a library entry (~/Library/Sharing/AutoUnlock) on either Mac. One's a MBP 2013 the other a MBA 2020. 🤔

Oct 1, 2020 11:13 AM in response to TiggerGTO

Another big thank you!! Turned the mac off (not a restart) and just switched it on after replying to you earlier and it worked!!!! Fantastic to have it back, thank you for sharing your guide, as I said earlier I copied it to the letter and it has now worked so hopefully others do the same and shut down rather than restart which seems to have done it for me.


Thanks!

Oct 2, 2020 7:22 AM in response to TiggerGTO

I finally had another call with Apple Service last night. I didn’t talk with the same senior advisor as before, but she seemed very pleased that I followed up to provide a solution to this problem. She also said that she has been seeing this issue lately. Hopefully the combination of the logs I uploaded and the solution provided in this thread will allow Apple engineering to fix this problem in macOS.

Oct 2, 2020 4:01 PM in response to TiggerGTO

So - same thing happened to me after repairing my watch after watchOS 7 update


I did get it to work - following mark__t's advice.


It didn't work initially or after a reboot - so I wandered off for a while.


When I came back the MacBook had locked - when I put in the password it unlocked and I had a popup from the notification area effectively saying 'did you know you can use your Apple Watch to unlock your MacBook'


I thought that this is just rubbing salt into the wounds but hit 'turn on' anyway.


It opened system preferences and asked for my password - I entered it, ticked the box and after the now-familiar spinning it turned on...


Thanks for your help

Oct 3, 2020 2:08 PM in response to TiggerGTO

Something mysterious about this whole thing.

For two days I have followed all the proposed methods, especially the one to erase the auto unlocks from the keychain, on my macbook from 2017 and on my mac mini from 2018, without success, a thousand times.
Today I updated my 27-inch imac from 2012 and the unlock option with the apple watch was successful on the first try. Then it occurred to me to try it on my mac mini and surprisingly I also got it on the first try this time. And then  i tried on my macbook and GOT IT AGAIN on the very first time,  not so surprisingly now.
 I think that part of the proposed solution to erase auto unlocks and so,  is trying to activate the unlock on all computers within the same icloud, once updated. Maybe, the system need to check ALL computers included in the icloud everytime auto unlock is required. What do you think about?



Oct 5, 2020 12:43 PM in response to TiggerGTO

Just to add a voice to the mix. I was following apple advice to fix issues with activity routes not showing up after ios14 and iwatch 7.0.1 upgrades. Apples fix involved unpair and reinstall from icloud. Once this as done, I have been unable to use apple watch to unlock my mac. I tried the fix above and this did not work.

Oct 5, 2020 1:02 PM in response to Jon P.

@ Jon P., Did you restart or shutdown/restart your MBP? I know that some people have reported needing this step before the solution works. I can’t remember which one I did, but it didn’t work for me until I did it. To remove all doubt, I would suggest doing a full shutdown and restart before you give up on this solution. Also, don’t forget the step to delete the .plist files from the Library directory. I had to search for the files in finder to be able to delete them.

Oct 6, 2020 9:09 AM in response to mark__t

I have exactly the same issue after running first into battery problems and unpairing and re-pairing my watch. I went through this process of deleting everything, restarted my MacBook Pro running the latest OS10 update (10.15.7) and still get the "Your Mac was unable to communicate with your Apple Watch." message when trying to set up my series 4 watch. I guess I will just wait for a fix.

Your Mac was unable to communicate with your Apple Watch.

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