Your Mac was unable to communicate with your Apple Watch.

When I installed WatchOS 7 on my Series 4, I had terrible problems with the battery life. Usually when I put my watch on the charger at night, I would have about 50% battery left. After the update, my watch would last maybe 8-10 hours and then I'd start getting the 10% battery warnings. One of the solutions I found online was to unpair my watch from my iPhone and then pair it again. Doing this appears to have fixed the battery drain problem, but now I can not turn on the option to unlock my MacBook Pro with my watch.


To enable unlock with my watch I go to System Preferences -> Security & Privacy and tick the "Use your Apple Watch to unlock apps and your Mac." Sometimes I get prompted for my password to unlock my disk and sometimes I don't. In either case, "Turning on..." with a spinning icon is displayed for a few seconds, and then I get an error message from the subject of this post. It also says to "Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked."


This was working before I unpaired and re-paired my watch. I have tried all of the suggestions that searching for this error message brings up, including restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my MacBook out of iCloud and back in again, etc. Nothing seems to help me get this option enabled again.


I would really like to get this option turned back on again. Any other suggestions?

MacBook Pro 15″, macOS 10.15

Posted on Sep 21, 2020 6:59 AM

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Posted on Sep 25, 2020 9:07 PM

This isn’t my solution but was posted in another thread by stoska992, but it worked for me!


I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


Similar questions

384 replies

Oct 3, 2020 2:08 PM in response to TiggerGTO

Something mysterious about this whole thing.

For two days I have followed all the proposed methods, especially the one to erase the auto unlocks from the keychain, on my macbook from 2017 and on my mac mini from 2018, without success, a thousand times.
Today I updated my 27-inch imac from 2012 and the unlock option with the apple watch was successful on the first try. Then it occurred to me to try it on my mac mini and surprisingly I also got it on the first try this time. And then  i tried on my macbook and GOT IT AGAIN on the very first time,  not so surprisingly now.
 I think that part of the proposed solution to erase auto unlocks and so,  is trying to activate the unlock on all computers within the same icloud, once updated. Maybe, the system need to check ALL computers included in the icloud everytime auto unlock is required. What do you think about?



Oct 23, 2020 1:02 PM in response to mark__t

I tried this and it worked for the first "sleep/wake" with the watch. But the 2nd time it did not. So I followed the above steps again. I noticed there was a 5th AutoUnlock (step 7) with a "piggy" suffix. Deleted this , too. Also, in System, Privacy "Disable automatic login" was checked (what does this do?). I unchecked it and checked "Use your Apple Watch...". Put Mac to sleep, pressed space bar, Mac opened using watch. Fingers crossed for the future.

Oct 30, 2020 7:28 AM in response to TiggerGTO

So, Im not sure which of the things I did, but I got it to work. I followed the reply marked as the answer and that didn't work. I then tried the solution offered by duZ3N and that also did not work. I realized that I hadn't rebooted my computer. After I did that, I tried 2 times and it worked the second time. One of them worked, but Im honestly not sure if it was one or both but for sure the reboot was the key to either one. Hope this helps and thanks you other guys for providing a solution.


Nov 13, 2020 9:06 AM in response to mark__t

I have tried this - more than once - with and without reboot but no resolve.


Also I see this in the syslog:

Nov 13 11:21:00 jonass-5k-imac com.apple.preference.security.remoteservice[20503]: objc[20503]: Class AWDSecurityPrefAutoUnlockSetup is implemented in both /System/Library/PreferencePanes/Security.prefPane/Contents/XPCServices/com.apple.preference.security.remoteservice.xpc/Contents/MacOS/com.apple.preference.security.remoteservice (0x1037b0768) and /System/Library/PreferencePanes/Security.prefPane/Contents/MacOS/Security (0x106343770). One of the two will be used. Which one is undefined.


To me this seems like an issue with migrated configurations (was using latest Catalina before this).


Hope for a patch soon.

Jan 2, 2021 8:43 PM in response to TiggerGTO

I tried these steps a number of times, doing more log out of icloud and restart each time. I'm not entirely sure which version finally got it to work (possibly I hadn't restarted the mac after deleting the two plist files) but eventually I did get the checkbox to re-enable.


At this point iCloud services are just a hopeless mess of random issues like this. Handoff works occasionally but mostly not, iCloud tabs between devices failed weeks ago (there's several huge threads about this) and it took me all morning and lots of random keychain editing to sort this one out. Thanks to all those who posted, trying everything except from an unpair-repair of the watch eventually got at least this one service re-enabled.

Oct 15, 2020 6:48 PM in response to TiggerGTO

The solution by mark__t worked for me. Just one observation. When you get to step 9 you might have a little problem with locating the Sharing/AutoUnlock folder inside ~/Library as it seems to be a protected folder. I like to use the terminal to get to stuff instead of the finder and saw messages like "operation not permitted" for listing (ls) or deleting those files as suggested in step 10. I had to go into the "Security and Privacy" widget in "System Preferences" and make sure that "Terminal" was added as an app for "Full Disk Access" under "Privacy". Simply using "sudo" on the command line does not grant elevated access. Other than that it did finally solve my mystery with not being able to use my Apple Watch to unlock my Mac.

Nov 18, 2020 3:41 PM in response to TiggerGTO

Very frustrating - with the upgrade to Big Sur on both my iMac Pro and MacBook Pro, I had this issue suddenly occur. I followed the above steps and because of the iCloud sharing, deleting files on the iMac Pro wiped out those for the MacBook Pro too - not unexpected. But the MacBook Pro simply let me check the box for unlock via the Apple Watch and now it is happy. The iMac Pro, not happy at all. I also toggled the KeyChain as suggested below but that did nothing. Cleared PRAM as as well, and still nothing. Having seen the note from TigerGTO, I have stopped short of a full scape and pave to reinstall iOS.

Clearly there is a bug rather deep in something that is affecting some systems but not others. My iMac Pro and MacBook Pro are essentially twins so far as core software goes. Very odd

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