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Your Mac was unable to communicate with your Apple Watch.

When I installed WatchOS 7 on my Series 4, I had terrible problems with the battery life. Usually when I put my watch on the charger at night, I would have about 50% battery left. After the update, my watch would last maybe 8-10 hours and then I'd start getting the 10% battery warnings. One of the solutions I found online was to unpair my watch from my iPhone and then pair it again. Doing this appears to have fixed the battery drain problem, but now I can not turn on the option to unlock my MacBook Pro with my watch.


To enable unlock with my watch I go to System Preferences -> Security & Privacy and tick the "Use your Apple Watch to unlock apps and your Mac." Sometimes I get prompted for my password to unlock my disk and sometimes I don't. In either case, "Turning on..." with a spinning icon is displayed for a few seconds, and then I get an error message from the subject of this post. It also says to "Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked."


This was working before I unpaired and re-paired my watch. I have tried all of the suggestions that searching for this error message brings up, including restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my MacBook out of iCloud and back in again, etc. Nothing seems to help me get this option enabled again.


I would really like to get this option turned back on again. Any other suggestions?

MacBook Pro 15″, macOS 10.15

Posted on Sep 21, 2020 6:59 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2020 9:07 PM

This isn’t my solution but was posted in another thread by stoska992, but it worked for me!


I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


Similar questions

384 replies

Oct 8, 2020 1:06 PM in response to mark__t

After trying the other recommended solutions on the web including from apple support I determined that after upgrading my apple 4 watch to the apple 6 watch that my iMac would not "communicate" with my apple 6 watch. I also had a Mac Pro 13 with the most recent software and was able to set up the unlock routine with the apple 6 watch. This pretty much narrowed it down to the iMac being the problem. I guessed that it was still for some reason looking for the Apple Watch 4 that used to work on it. I tried the above solution and also found the "finder" autounlock folder by searching autounlock in the library folder. deleted those file also. I restarted the iMac and had to select the Auto Unlock box a couple of times and finally it worked. I don't know if this help anyone but thanks again for this fix.

Oct 8, 2020 4:02 PM in response to TiggerGTO

Unable to get two watches to Auto-Unlock


I own a series 5 aluminum and a series 6 stainless watch. After unpairing and re-pairing the watches to get my fitness / activity / health tracking corrected, I am now faced with this issue of auto-unlocking my MacBook Pro.


I have done everything in this thread (following Mark's deletion of keychain files, turning keychain off/on in iCloud, restarting all devices, etc) and can only get one watch to be set for auto unlock. In the past I had two watches that worked perfectly (Series 0 and Series 5). I removed the Series 0 from my account when I purchased the new Series 6.


I can only get one or the other to remain set for the auto-unlock. I have spent literally hours trying to get both to work. Anybody else in this situation and have you found a solution? Thanks!

Oct 12, 2020 5:50 AM in response to aagraw

Now i am facing another weird issue. When I started the MAC later, after the MAC locks and i click and button, the screen appears saying "Unlocking with your apple watch" but then it right away asks for the password. It doesn't unlock now...this is sooo frustrating ...any one have any resolution to this?

Oct 12, 2020 1:16 PM in response to TiggerGTO

TiggerGTO-


Thanks so much for your persistence and followup. Much appreciated for the link to mark__t 's fix. As i posted previously, I was able to get that solution to work for one watch but when I went to add my 2nd watch, it wouldn't connect. After mulitple attempts to try to get both watches to work, I walked away assuming one is better than none. Several hours later, I tried to get my 2nd watch connected after wearing it for awhile. Amazingly, it finally communicated and I now have both watches working. My guess is there is a delay in setting up handshaking between the watch and my Macbook Pro. When I switch watches, sometimes I get "unlocking with Apple Watch" and then it prompts me for a TouchID. Seconds later, it'll work.


Hopefully Apple engineering will figure out this communication issue. In the mean time, for those that use two watches, I suggest following the above procedures, set up the first watch for auto unlock, put it away, put on your 2nd watch and let it be paired to your iphone for an hour or so. Then try setting up auto unlock for your 2nd watch. Finally worked for me!

Oct 13, 2020 2:20 AM in response to TiggerGTO

yay - this finally fixed my problem!!! Thankyou!! I tried all of the same suggestions (restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my Mac out of iCloud and back in again, etc.) but this is what worked in the end!

Oct 15, 2020 6:48 PM in response to TiggerGTO

The solution by mark__t worked for me. Just one observation. When you get to step 9 you might have a little problem with locating the Sharing/AutoUnlock folder inside ~/Library as it seems to be a protected folder. I like to use the terminal to get to stuff instead of the finder and saw messages like "operation not permitted" for listing (ls) or deleting those files as suggested in step 10. I had to go into the "Security and Privacy" widget in "System Preferences" and make sure that "Terminal" was added as an app for "Full Disk Access" under "Privacy". Simply using "sudo" on the command line does not grant elevated access. Other than that it did finally solve my mystery with not being able to use my Apple Watch to unlock my Mac.

Your Mac was unable to communicate with your Apple Watch.

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