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Your Mac was unable to communicate with your Apple Watch.

When I installed WatchOS 7 on my Series 4, I had terrible problems with the battery life. Usually when I put my watch on the charger at night, I would have about 50% battery left. After the update, my watch would last maybe 8-10 hours and then I'd start getting the 10% battery warnings. One of the solutions I found online was to unpair my watch from my iPhone and then pair it again. Doing this appears to have fixed the battery drain problem, but now I can not turn on the option to unlock my MacBook Pro with my watch.


To enable unlock with my watch I go to System Preferences -> Security & Privacy and tick the "Use your Apple Watch to unlock apps and your Mac." Sometimes I get prompted for my password to unlock my disk and sometimes I don't. In either case, "Turning on..." with a spinning icon is displayed for a few seconds, and then I get an error message from the subject of this post. It also says to "Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked."


This was working before I unpaired and re-paired my watch. I have tried all of the suggestions that searching for this error message brings up, including restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my MacBook out of iCloud and back in again, etc. Nothing seems to help me get this option enabled again.


I would really like to get this option turned back on again. Any other suggestions?

MacBook Pro 15″, macOS 10.15

Posted on Sep 21, 2020 6:59 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2020 9:07 PM

This isn’t my solution but was posted in another thread by stoska992, but it worked for me!


I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


Similar questions

384 replies

Oct 20, 2020 5:47 AM in response to realstuarthobbs

@realstuarthobbs, when I got @mark__t's solution to work, I didn't need to do the disable/enable keychain part; however, I attempted that solution before I saw @mark__t's response. So, I believe that that step may be necessary. It's interesting, that the control to enable/disable keychain is under the iCloud preferences. Perhaps this is why logging out of iCloud and logging back in has helped some people. I had tried that step also prior to @mark__t's solution, but it's a real PITA because you have to re-add your credit cards to Apple Pay.


Thanks for adding your additional experience to the solution. Hopefully this will help the people who can't seem to get @mark__t's solution to work. Also, hopefully Apple support is still looking at this thread so they can figure out how to create a fix for this problem in macOS.

Oct 23, 2020 8:35 AM in response to JDB1972

I had to do the fix a few weeks a go when I upgraded to watch os 7 on a series 3. Since then I've changed my series 3 to a new series 6 and it worked first time without having to do the fix again on the iMac

My partner who also changed from a series3 to a series 6 at the same time did have to re do the fix on the MacBook. Can't explain that!

The method originally posted by mark_t works perfectly though.

Oct 23, 2020 1:02 PM in response to mark__t

I tried this and it worked for the first "sleep/wake" with the watch. But the 2nd time it did not. So I followed the above steps again. I noticed there was a 5th AutoUnlock (step 7) with a "piggy" suffix. Deleted this , too. Also, in System, Privacy "Disable automatic login" was checked (what does this do?). I unchecked it and checked "Use your Apple Watch...". Put Mac to sleep, pressed space bar, Mac opened using watch. Fingers crossed for the future.

Oct 25, 2020 6:29 PM in response to realstuarthobbs

For anyone like me that was desperate and went through this entire thread and followed everyone's suggestions without any luck, do everything listed in realstuarthobbs post. Then WAIT. I spent a few hours following everyone's suggestions to no avail. Finally, I decided to give up. I came back to my computer the next day and everything suddenly worked.


Oct 26, 2020 10:06 AM in response to ianb11

I kept trying, including turning off iCloud Keychain sharing.


It was not working for me.


Then I read a reply in a thread somewhere that the person left the Mac and Apple Watch sit over night, and the next day, they were able to enable unlock the Mac with Apple Watch.


So I tried the same thing. I did have to try twice to enable the Security option, but it seems to have worked today.


I do not know if it was just aging like fine wine (or allowing iCloud to stabilize all the keychains on all my devices, or other), or if I magically did the right thing. But it works on 2 Macs now.

Oct 26, 2020 11:57 AM in response to TiggerGTO

I have exactly the same problem, and have attempted ALL of the above fixes. This only happened (to my knowledge) after the update. I have tried to re-pair the watch, deleted the keychains required, toggled keychain on and off, no matter what I do this just keeps on failing. I have logged out of iCloud, on all devices and logged back in. You name it, short of throwing my MacBook in a tub of sulphuric acid, I am all out of options. Has anyone managed to get a solid response from Apple yet regarding this problem, as it seems to be a growing number of people struggling with the same thing. Is there possibly a keychain virus that has wangled its way in? I would love some assistance. Apple Watch 3 and MacBook Pro. All running latest softwares.


Any help would be great, many thanks.


G

Oct 26, 2020 12:07 PM in response to Gibbo777

It’s not a virus. It’s basically a disconnect between the Apple Watch encryption keys and the computer. It took me a while to get it to work. Basically I could see when it wasn’t working. Those files ltk.plist and the pairing plist were empty. Also, my Keychain did not have the Apple Watch Auto Unlock entry. When it was working, the auto unlocks populated, the plist entries had stuff in them, etc.

Oct 27, 2020 10:27 AM in response to TiggerGTO

Following! Same issue here with a 2018 Mac Mini I just got a month or two ago. Hadn't tried the watch unlock feature till the last couple of days and none of the suggestions here have helped either. I even moved the Mini around so it was farther away from some USB 3.0 hubs because I had read something about interference with wifi signals but still, no go.

Oct 27, 2020 11:06 AM in response to TiggerGTO

mark__t was on it! Good Job! I did have to do a bit more to get my brand new MacBook and new MacMininto work. I followed your directions but it didn't work until I disabled Keychain in iCloud settings on both computers, re-booted each of them, then re-enabled Keychain in iCloud.


I think you hit the nail on the head! I found Auto Login from several devices from YEARS ago in my Keychain. When I followed mark__t's advice, there were like 30 of them in my Keychain. Cleaning them out, rebooting without iCloud Keychain, and finally re-enabling iCloud Keychain allowed it to work the way it should. Thanks mark__t.... You're awesome!

Oct 29, 2020 1:26 PM in response to starfrenzy

starfrenzy wrote:

Yesterday I upgraded from the iPhone 8 Plus to the iPhone 12 Pro and now my watch won't unlock my MacBook. I get the same error message as this subject line.

Did you try the "Solved" reply that involves deleting things via "Keychain Access"?


that has worked for a lot of users.


If you have multiple devices sharing your Keychain via iCloud, it may take awhile before all the devices exchange messages and settle down so that your Apple Watch will reliably unlock your Mac. I succeeded the next day in able to set the Security option and have it stick (on the 2nd try that is) and work from then forward.

Your Mac was unable to communicate with your Apple Watch.

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