You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Your Mac was unable to communicate with your Apple Watch.

When I installed WatchOS 7 on my Series 4, I had terrible problems with the battery life. Usually when I put my watch on the charger at night, I would have about 50% battery left. After the update, my watch would last maybe 8-10 hours and then I'd start getting the 10% battery warnings. One of the solutions I found online was to unpair my watch from my iPhone and then pair it again. Doing this appears to have fixed the battery drain problem, but now I can not turn on the option to unlock my MacBook Pro with my watch.


To enable unlock with my watch I go to System Preferences -> Security & Privacy and tick the "Use your Apple Watch to unlock apps and your Mac." Sometimes I get prompted for my password to unlock my disk and sometimes I don't. In either case, "Turning on..." with a spinning icon is displayed for a few seconds, and then I get an error message from the subject of this post. It also says to "Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked."


This was working before I unpaired and re-paired my watch. I have tried all of the suggestions that searching for this error message brings up, including restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my MacBook out of iCloud and back in again, etc. Nothing seems to help me get this option enabled again.


I would really like to get this option turned back on again. Any other suggestions?

MacBook Pro 15″, macOS 10.15

Posted on Sep 21, 2020 6:59 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 25, 2020 9:07 PM

This isn’t my solution but was posted in another thread by stoska992, but it worked for me!


I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


Similar questions

384 replies

Oct 29, 2020 8:14 PM in response to iamtmo

iamtmo wrote:

I have tried all the "Solved" process and rebooted all devices and Mac still doesn't see the Watch 4. All are running Latest Dev Betas. It worked before the Big Sur beta update 11.0.1 Beta (20B5012d) even with latest iOS beta updates so that tells me it's the MAC OS update not the iOS and Watch updates.

We cannot discuss beta software in these forums (see the terms of service for the forum, and for your beta software aggrement). When you agreed to the beta software you were also given a way to report beta problems. Suggest you take advantage of that method.

Oct 30, 2020 1:05 AM in response to BobHarris

I don't think this is limited to beta software. I thought it had to do with me having to reset my Apple Watch and iPhone because of the issue with the Apple Watch draining very fast. That issue was indeed solved, but now my Apple Watch won't open my MacBook anymore. The solution works, for a day. My wife, who is still running iOS 13 has now started to have this issue with the Apple Watch too. The MacBook won't unlock her MacBook anymore either. No beta software anywhere.

Oct 30, 2020 5:05 AM in response to iamtmo

It's worse than I thought. The setting for unlocking apps and your Mac is being reset ever so often, at least once a day. This now happens on both my MacBook and on my wife's MacBook. We are both using MacOS Catalina 10.15.7. My watch (series 5) is on WatchOS 7.0.2. My wife's watch (also series 5) is on WatchOS 6.2.8.


My MacBook is able to communicate with the Apple Watch now. So technically this is a different issue than the one I am responding to.

Oct 30, 2020 7:28 AM in response to TiggerGTO

So, Im not sure which of the things I did, but I got it to work. I followed the reply marked as the answer and that didn't work. I then tried the solution offered by duZ3N and that also did not work. I realized that I hadn't rebooted my computer. After I did that, I tried 2 times and it worked the second time. One of them worked, but Im honestly not sure if it was one or both but for sure the reboot was the key to either one. Hope this helps and thanks you other guys for providing a solution.


Oct 30, 2020 11:10 AM in response to duZ3N

The first time I did a few of these suggestions I got the watch to connect. Then a few days later it disconnected. I have tried about every suggestion in this long thread to no avail. This was all done on my 2018 MBP for work. Now I'll try this on my 2018 personal MBP. It would be nice if Apple figured this out and FIXED IT! It certainly used to work on both MBPs. Apple did something to break it and since I can't see what they did (they can) we can't fix it ourselves short of dancing in costume and saying the chants that sometimes appease the Apple gods.

Oct 31, 2020 12:19 PM in response to TiggerGTO

The Restart is the trick. I reset my Apple Watch Series 3 about a month ago to clear up enough space for watchOS 7. I just got the iPhone 12 Pro though this past week and after repairing my watch, this issue came about. My MacBook (2015) was showing this message, but my Mac Mini (2018) was telling me that my watch was not paired with my iCloud. Welcome reset #3! Now both computers display the message in this thread. After trying all the solutions posted online, this was the one that did the trick.


Side Note: You only have to erase the keychain data once even if you have several Macs, so don't do it on each one, or you'll be chasing your tail.


The restart was necessary. As such, it failed the first time, but worked instantly the second.


Thanks for everything, this thread was a life saver!

Oct 31, 2020 3:37 PM in response to TiggerGTO

SUCCESS! But a strange journey. I followed all the fixes and I came up empty. I restarted my iMac. I reset my iPhone and watch to factory settings nothing. I went through the check list a bunch of times. Turning bluetooth on and then off. Same with Wifi. Reboot, Reboot, Reboot and nothing.


The last thing I did was this. And I did it in this order. First, I unpaired my watch from my iPhone. THEN after unpairing, I RESET my watch and erased it (keeping my wireless plan, it asked). Then I paired it again with my iPhone.


Then I went to System Preferences, Security and Privacy and checked the same box "Use your Apple Watch to unlock....". The little spinning wheel started the usual spin BUT THIS TIME it kept spinning and spinning and spinning for what seemed like 4 times the normal. THEN SUCCESS..It linked. Seriously, I tried everything about 6 times. BUT This actually worked.

Nov 1, 2020 9:40 AM in response to mark__t

FINALLY FINALLY FINALLY This worked! It took MANY, many attempts to finally get this to work! I restarted at different stages after deleting the files and MISSED a couple times to delete the items under "autounlock" AND "auto unlock" in keychain...then, after one of the restarts, it now works perfectly like there was no issue! THANK YOU!!

Nov 2, 2020 12:42 PM in response to TiggerGTO

I had the same issue after installing iOS 14. I called tech support and was helped by senior technician who asked me to check a few things, deleted a couple of files in the startup folder and that did the trick. Has been working since. You may want call them and see if they can help you.


Good Luck

Your Mac was unable to communicate with your Apple Watch.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.