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Your Mac was unable to communicate with your Apple Watch.

When I installed WatchOS 7 on my Series 4, I had terrible problems with the battery life. Usually when I put my watch on the charger at night, I would have about 50% battery left. After the update, my watch would last maybe 8-10 hours and then I'd start getting the 10% battery warnings. One of the solutions I found online was to unpair my watch from my iPhone and then pair it again. Doing this appears to have fixed the battery drain problem, but now I can not turn on the option to unlock my MacBook Pro with my watch.


To enable unlock with my watch I go to System Preferences -> Security & Privacy and tick the "Use your Apple Watch to unlock apps and your Mac." Sometimes I get prompted for my password to unlock my disk and sometimes I don't. In either case, "Turning on..." with a spinning icon is displayed for a few seconds, and then I get an error message from the subject of this post. It also says to "Make sure your Apple Watch is unlocked and on wrist, and your iPhone is unlocked."


This was working before I unpaired and re-paired my watch. I have tried all of the suggestions that searching for this error message brings up, including restarting everything, making sure everything is on the same WiFi network, disabling/enabling handoff, restarting bluetooth, disabling/enabling auto-unlock of watch from phone, logging my MacBook out of iCloud and back in again, etc. Nothing seems to help me get this option enabled again.


I would really like to get this option turned back on again. Any other suggestions?

MacBook Pro 15″, macOS 10.15

Posted on Sep 21, 2020 6:59 AM

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Question marked as Top-ranking reply

Posted on Sep 25, 2020 9:07 PM

This isn’t my solution but was posted in another thread by stoska992, but it worked for me!


I've finally fixed it! I found a bunch of errors related to "AutoUnlock" in the Console that was hinting to me that there was some invalid state on my Mac with keys and plists not being reset properly. 


Steps (follow at your own discretion)

  1. Open "Keychain Access"
  2. In "View", enable "Show Invisible Items"
  3. Search for "Auto Unlock"
  4. You should see a whole bunch of application passwords for "Auto Unlock: XXXX's ..."
  5. Select all records and delete (this will reset/disable auto unlock on other Macs if you use multiple Macs)
  6. Whilst still in "Keychain Access", search for "AutoUnlock" (no space)
  7. There should be 4 entries for "tlk" "tlk-nonsync" "classA" "classC"
  8. Select 4 records and delete (don't worry if they re-appear, the system repairs this automatically)
  9. Open "Finder" and navigate to "~/Library/Sharing/AutoUnlock"
  10. There should be two files "ltk.plist" and "pairing-records.plist"
  11. Delete both files
  12. Open "System Preferences" and try enabling auto unlock. You may need to enable it twice, the first attempt will fail.


Similar questions

384 replies

Nov 3, 2020 11:39 AM in response to Randy Maynard1

Well, I wasn't having any luck having tried every single step listed in this forum multiple times. So, I checked for some updates to my Mac OS. I am running Mojave and had turned off all updates because this computer is used for professional audio production. To my surprise there were a couple updates... security and supplemental. Once my iMac rebooted after install, the first thing I tried was to enable the unlock with Apple Watch. It immediately worked... so fast in fact that I didn't think anything had actually happened. I logged out and re-woke the display... my watch logged me in faster than I've ever experienced. I hope this info helps those who are getting nowhere with the suggested troubleshooting.


I am now running MacOS Mojave 10.14.6.

Nov 4, 2020 3:37 PM in response to ccfromatl

ccfromatl wrote:

I'm trying the solution from mark_t, but can someone direct me to where the "Keychain Access" is? I don't see anything in System Preferences besides a checkbox for Keychain that fits.

Applications -> Utilities -> Keychain Access


You can also use Spotlight (command-space) and start typing "keychain" and it should find it before you finishing entering the word keychain.

Nov 5, 2020 1:19 PM in response to Terrafina

The instructions here worked great for me. However, unlocking my MacBook with my watch will not work all the time. The setting is now correct, but the function doesn't work the whole time. My wife has the same issue, and she has never had the issue that her Mac was unable to communicate with her Apple Watch. Does the function to unlock with the Apple Watch require some Apple (online) service to be available?

Nov 13, 2020 9:06 AM in response to mark__t

I have tried this - more than once - with and without reboot but no resolve.


Also I see this in the syslog:

Nov 13 11:21:00 jonass-5k-imac com.apple.preference.security.remoteservice[20503]: objc[20503]: Class AWDSecurityPrefAutoUnlockSetup is implemented in both /System/Library/PreferencePanes/Security.prefPane/Contents/XPCServices/com.apple.preference.security.remoteservice.xpc/Contents/MacOS/com.apple.preference.security.remoteservice (0x1037b0768) and /System/Library/PreferencePanes/Security.prefPane/Contents/MacOS/Security (0x106343770). One of the two will be used. Which one is undefined.


To me this seems like an issue with migrated configurations (was using latest Catalina before this).


Hope for a patch soon.

Nov 15, 2020 10:08 AM in response to TiggerGTO

I had this problem after updating to Big Sur (iPhone X and Watch Series 3). I tried all of the suggestions here and elsewhere online to no avail. What did work for me was to reset my default keychain:


1) Open Keychain Access on Mac

2) Open preferences within Keychain Access

3) Click on "reset default keychains" and let it do its thing.

4) Restart Mac

5) Reactivate the "Use your Apple Watch to unlock apps and your Mac" within System Preferences. (It might take a couple tries to engage.)


Again, this did the trick for me after nothing else worked. This does erase all of your saved passwords within your keychain, but it doesn't take long to get things back up and running if you have your passwords for iCloud, Mail, etc. handy.


Your Mac was unable to communicate with your Apple Watch.

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