HI All,
I am trying to connect printer (canon C5035i) through IP address and keep getting error "Unable to connect to 10.1.7.16 due to an error". I have tried 3 protocols (IPP, LDP and HP Direct) still same. I can add other printers without any problem. I tried on different mac and same issue. I have less exposure to MAC and not sure how to troubleshoot further. Please help!!
MAC OS version: Catalina & Sierra
Thanks Sterling for the support.
The issue resolved by uninstalling Symantec Antivirus, i have added printer and reinstalled Symantec and all good now.
Hello nafz90,
Thank you for using Apple Support Communities.
It appears that you are having an issue connecting and printing to your Canon C5035i printer. You are getting an error "Unable to connect to 10.1.7.16 due to an error". You are able to add other printers and are not able to add this printer to another Mac. You can take a look at the following support articles to sort out what may be going on.
Add a printer on Mac - Apple Support
Solve printing problems on Mac - Apple Support
If you are still not able to add this printer, since it is not adding to multiple Macs, you may want to touch base with Canon support to see if they have some suggestions.
Best regards.
unable to add printer to mac
