Can’t change shortcut icons to an image
I have no clue what’s wrong, the option to select a photo won’t come on my XR /:
iPhone XR
User profile for user:
MoonJ.
User level:
Community Specialist
Hello naboiing,
Thank you for reaching out in Apple Support Communities. If we're understanding correctly, you're unable to customize and change the shortcut icon on your iPhone. We'll be happy to help.
What happens, when you attempt to change the image of the shortcut icon? Do you see an error message? Just to be sure, did you follow the steps outlined in this article on how to change the image of a shortcut icon: Modify shortcut icons
If so, and those steps were followed correctly, we suggest to restart your iPhone. This can help resolve unexpected behavior: Restart your iPhone
In addition, you'll want to ensure that your iPhone is updated to iOS 14.0.1. This helps provide software improvements that can help.
We look forward to hearing back from you.
Kind regards.