TV OS 14 - problems?

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Level 1

25 points

TV OS 14 - problems?

It appears the new TV OS 14 has prevented my Apple TV from connecting to my Sony TV. HAs anyone else had a problem since installing the new OS? I have a new Apple TV 4K box. I have rebooted Apple TV box and also checked the HDMI cables, including switching the Apple TV HDMI cable to a functioning one that I was using for my set top box. Nothing seems to work. Unfortunately I don't think there is a way to get to the Apple TV setting if you can't connect to the TV.

Has anyone else had difficulties after downloading the new OS? Any suggestions?

Posted on Sep 21, 2020 10:08 AM

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Answer 1

rkaufmann87

Level 10

143,976 points

Sep 21, 2020 10:43 AM in response to Malibu Flyer

Okay, please try the following steps in this order:

Reset your modem (yes even if everything else is okay)
Reset your router
Unplug Apple TV from power for 2-3 minutes and then plug in again and re-test.

If the problem persists please call AppleCare, the number for your area is in AppleCare contact Information

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Answer 2

Sep 21, 2020 11:47 AM in response to Malibu Flyer

Also having this issue with my 2018 Samsung TV (QE65Q7FNA). Since the tvOS 14 update I rarely get a connection and if I get a connection, it keeps dropping after a few minutes. In addition my Samsung TV doesn't recognize the Apple TV as an "Apple TV" and just says "Unknown Device".

I've tried:

multiple HDMI cables
resetting/reinstalling my AppleTV
resetting my TV

If I connect my Apple TV to a standard computer monitor it works perfectly.

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Answer 3

rkaufmann87

Level 10

143,976 points

Sep 21, 2020 10:35 AM in response to Malibu Flyer

Please disconnect the Apple TV from it's power source for a few minutes, re-power and then retest. I have had zero problems with TV OS 14, it is possibly that it may not have updated correctly due to a corrupt download which usually indicates a network issue with your network setup.

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Answer 4

Malibu Flyer Author

Level 1

25 points

Sep 21, 2020 10:41 AM in response to rkaufmann87

I did that unplug reboot as well as holding in two buttons on the remote to reboot. Nothing helped.

While it could be a corrupt download but the TV box worked for about a week with the new OS before the issue showed up. Perhaps I hadn't used the corrupt code until now. Unfortunately, there is not way to check what is going on with the Apple TV 4K if it doesn't show up on the TV. I also tried to screen cast my MacBook Pro [which I have done many times before] and it doesn't work at all. Just a blank TV screen.

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Answer 5

Malibu Flyer Author

Level 1

25 points

Sep 22, 2020 10:29 AM in response to rkaufmann87

I tried your formula of rebooting the modem, router and then Apple TV. The problem still persisted. I have called

Apple Support who concluded that I need to send in the Apple TV device. They will either repair the unit or replace it. It will take 7-10 days [ugh] since there are almost no Apple stores open locally.

Apple TV 4K has no ability to connect directly from another device if the connection with your TV fails so there is no ability to check settings or otherwise diagnose problems. This lack of connectivity is a new "feature" of 4K Apple TV. Apple may want to rethink this. My guess is that there is some minor software issue that can be easily fixed by the Apple techs. I have not had any issues with my Apple TV 4K before this.

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Answer 6

ben293

Level 1

4 points

Sep 23, 2020 11:21 AM in response to Malibu Flyer

Yes, since updating to TV OS 14, no third party stuff seems to work. I can’t access Spotify, Netflix or Disney+ any more! Also having issues with IPadOS 14 wireless connectivity. Seems OS 14 may have been rushed? Hopefully there’s a patch/hot fix in the pipeline!

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Answer 7

rkaufmann87

Level 10

143,976 points

Sep 23, 2020 11:51 AM in response to ben293

I cannot replicate any of the errors you are experiencing. that leads me to believe you may have received a corrupt download which would not be an Apple issue. Have you attempted to uninstall the apps (Spotify, Netflix & Disney +) causing the problems, re-add them and then test to see if they work? Please try that see if that might help.

TV0S 14 was a major update and took some time to download and install, unless a user has an excellent connection and great bandwidth to handle the download it could not become corrupt.

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Answer 8

ben293

Level 1

4 points

Sep 23, 2020 12:03 PM in response to rkaufmann87

Thanks for the response. From further digging it looks like the internet connectivity is gone entirely; I can’t access the App Store either. Given I’m having similar WiFi connection issues with my iPad which just updated to OS 14,nInhave tethered the TV to my phone. Internet and apps are now working. Clearly there’s an issue with WiFi, but my WiFi is otherwise working fine (2x Ipads and 2x iPhones on v13, MacBook, windows laptop all have working Internet). Have tried rebooting the router but that’s not fixed things. Any thoughts?

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Answer 9

ben293

Level 1

4 points

Sep 24, 2020 1:31 AM in response to rkaufmann87

Hi all,

Just an update...I managed to fix things so thought I’d share in case it helps anyone else.

As it turns out, the problem was DNS. I noticed when looking in the settings on my Apple TV that there was no DNS server listed. Specifying a manual DNS address fixed it. In my case I used 208.67.222.222 (OpenDNS).

Doing the same on my IPad also fixed things there.

So it would see that something in the v14 of IPadOS and TVOS doesn’t like automatically allocated DNS addresses for some reason.

If you’re having this same issue, you could probably also use different DNS servers like 8.8.8.8 (Google) or 1.1.1.1 (Cloudflare), but I haven’t tested these myself.

Thanks,

Ben

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