My MacBook Pro won’t finish setting up. It says software update complete but it’s stuck on that screen

My MacBook won’t finish setting up how do I get it to finish

MacBook Pro 13″, macOS 10.13

Posted on Sep 21, 2020 12:01 PM

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1 reply

Sep 21, 2020 1:15 PM in response to charmayne144

Stuck on what screen? The Software Update window looks like this:



Or, are you referring to something different? If you see the above and the download/installation is complete, then just close the window by clicking on the red gadget in the upper left corner of the window. Otherwise, you will have to provide a better and more complete description of your situation.


Please read Writing an effective Apple Support Communities question. We are here to help. We are all users. We are not mind-readers nor clairvoyants. We only know what you write down and tell us. Be specific and thorough. Try to write clearly. Think about what you want to say before you write it down, then re-read it to see if it makes sense. We need the following at a minimum:


  • What specific product model do you have? Avoid just saying, "iPhone or Mac," because that doesn't describe it uniquely.
  • Tell us the version of iOS or Mac OS that you have installed on your machine.
  • Provide a short but complete summary of your question, problem, or issue. (No complaints, please.)
  • Give us all the details of your question, problem, or issue. Make your descriptions clear and precise but don't be wordy. Like Joe Friday used to say, "Just the facts." Be sure you provide any other details that we should know.
  • Detail what you have tried, so far, to solve your problem even if it's "nothing."
  • Provide images/snapshots appropriate to your descriptions. Pictures are worth 1,000 words.


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My MacBook Pro won’t finish setting up. It says software update complete but it’s stuck on that screen

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