How to access a junk folder with iPad Air device.

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How to access a junk folder with iPad Air device.

As of 9/18/2020 I cannot login to my Words with Friends 2 game/app. It gives me an option to enter a 6 number code sent to my email. It’s not there! It says to look in my junk or spam folder. Never been a problem before, BUT, I have NO junk or spam folder for this email account. I cannot find where to get the folder to ‘show up’ to see if my 6 number code is now there. Never was before, nor was a problem until since 9/18/2020.junk folder

iPad Air, iOS 12

Posted on Sep 21, 2020 1:01 PM

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Answer 1

Chris_D13

Community Specialist

Sep 27, 2020 10:54 AM in response to GrmaR

Greetings GrmaR,

Thanks for visiting the Apple Support Communities! It seems you're unable to locate your Junk folder for your mail account on your iPad.

If you open the Mail app, then then access the mailboxes (may need to tap Mailboxes in the top-left corner), do you see the option to add the Junk folder if you tap "Edit" in the top-right corner?

Use mailboxes to organize email on your iPhone, iPad, or iPod touch - Apple Support

If you don't see the Junk folder after tapping edit, do you see the junk folder online if you visit webmail using a browser?

Kind regards.

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How to access a junk folder with iPad Air device.

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