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Just updated to iPad iOS 14. Went to backup my iPad on my MacBook Pro with OS High Sierra. Opened iTunes on the MacBook Pro and iTunes doesn't recognize that my iPad is plugged into the laptop. So, unable to do a backup, which has never been a problem before. The iPad is charging when plugged into the laptop via USB, so the laptop knows it's there. Is this a problem with new iPad iOS 14?
MacBook Pro 15″, macOS 10.13
Thanks for the response. My computer is recognizing the iPad is there but iTunes is not recognizing the iPad is there. My iTunes is the latest version but because my MacBook Pro is a 2010 model the OS is stuck at High Sierra and cannot be upgraded. I was always able to backup my iPad with iTunes until I updated my iPad OS to iPad OS 14. Now iTunes on the MacBook Pro doesn't recognize the iPad as being there. So, the question is: do I have to get a new Mac with OS Catalina in order to back up my iPad on a computer?
Thanks for reaching out to the Apple Support Communities, Oldguy-Mac-User!
Thanks for reaching out to the Apple Support Communities! It sounds like you're having an issue with your iPad not being recognized by your MacBook Pro. Check out this article with steps to take If your computer doesn't recognize your iPhone, iPad, or iPod. This article will give you the best steps to take for issues with your device not being recognized, as well as the steps to take if the issue persists.
Cheers!
For iOS 12 or later you need iTunes 12.8.0.150 or better running on OS X 10.11.4 or better. See How to upgrade to OS X El Capitan - Apple Support if required. iOS 13 likely requires iTunes 12.8.2.3 or better.
Assuming a suitable version of iTunes is in place then in Finder use the menu item Go > Go to Folder..., copy the following text, paste it into the dialog box and press enter:
/System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resources
Unlock your device and connect it to USB. Double click on MobileDeviceUpdater in the folder that has opened. It should notify you of a software update. Install it and iTunes should hopefully recognize your device.
tt2
Sorry, in response I said my computer is recognizing my iPad is there. I meant to say iPhone. I can back up the iPhone but the computer doesn't recognize the iPad being there so I cannot back that up.
That worked! Thanks.
You're welcome. 🙂
tt2
iTunes not recognizing iPad with iPad iOS 14
