Face ID not available IOS14

After updating to IOS 14 my phone is saying that my Face ID is unavailable. I also tried resetting the Face ID and creating a new one but receive a message that says Face ID unavailable try again later.

iPhone XS Max, iOS 14

Posted on Sep 21, 2020 6:59 PM

Reply
1 reply

Sep 27, 2020 6:07 PM in response to Jeremysal

Hello Jeremysal, 


Thanks for reaching out to the Apple Support Communities. We appreciate the screenshot you've provided. We can see that you're unable to set up your FaceID again on your iPhone. 


Begin with the troubleshooting steps in this article: If Face ID isn't working on your iPhone or iPad Pro


If you reach step 8, be sure to follow this guidance from the same article linked above: 

"If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support."


All the best.

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Face ID not available IOS14

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