desire35 Author

Level 1

4 points

iPhone 7 Cellular Data Issue

I’m having a cellular data issue and I cannot update my phone because it says it’s not connected to a network even though I’m using WiFi. I can’t click on the cellular data settings in the settings app and I can’t reset my network settings either.

iPhone 7, iOS 13

Posted on Sep 21, 2020 8:15 PM

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1 reply

Community Specialist

Sep 28, 2020 6:06 AM in response to desire35

Hi desire35,

It seems you're having trouble connecting to your cellular connection, and we can help.

Let's try searching for a carrier settings update:

Update your carrier settings on your iPhone or iPad - Apple Support

Does your iPhone give you any messages or errors when you restart it? Does it show searching or no service?

If yes, try these steps:

If you see No Service or Searching on your iPhone or iPad - Apple Support

You may have to contact your carrier for further assistance. Let us know if this helps and we'll work together with you.

Thanks for using the Apple Support Communities.

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iPhone 7 Cellular Data Issue

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