need to reissue a company phone to new employee. we do not have apple id, passcode, icloud id information from previous employee who used the phone and are unable to obtain that information.
iPhone 6
If you are the original owner, have a designated company representative contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
If you are the original owner, have a designated company representative contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)
Genius Bar Reservation and Apple Support Options - Apple.
or contact Apple ID Support.
Apple ID - Official Apple Support.
Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)
Get Support Work through the screens to get a chat option.
Apple Support schedule phone call
https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.
trying to reset a phone from employee who was let go. we do not and cannot get passcode information. this is a company phone that needs to be reissued to someone new
