ios14 is a disaster

immediately after installing ios 14 on my ipad air 6th generation, the ipad immediately began turning itself on and off quickly then freezing the screen. I have to reset (reboot) it every time.


the ipad is also very hot for the first time and it won’t charge to 100% even sitting plugged for 24 hours.

iPad Air, iOS 9

Posted on Sep 21, 2020 10:59 PM

Reply
20 replies

Oct 30, 2020 5:11 PM in response to Cherry Blossom ,

This is a nightmare of an update. Phone frozen post-update, followed by an entire day lost to troubleshooting due to a lack of internet connectivity, on and off wi-fi. The only fix for me was factory reset, which required particular steps, due to Find My IPhone being enabled, that 5/6 customer support reps didn’t mention. Who knows what other bugs await me. Ridiculous.

Sep 23, 2020 8:29 PM in response to LotusPilot

-Clear all settings - Didn't help

-Recovery Mode refresh of the OS. Recovery went fine, but crashes every 2-3 minutes during setup and then during operation. (no apps or backup restored)

-Reset to factory - crashes every 2-3 minutes during setup and then during operation. (no apps or backup restored)

-Reset to factory and then a recovery mode load of the OS. Recovery went fine, but crashes every 2-3 minutes during setup and then during operation. (no apps or backup restored)

-Try to downgrade to 13.7 - Keeps crashing during the process and can't get the OS onto the device. Now it's apparently no longer being signed

-Tried completely draining the batteries and recharging


Tried leaving the device in recovery mode. Does not reboot until the actual recovery mode timeout.


I did contact Apple support and it's a flat $599 swap fee. The device was fine before the iOS upgrades and the theory they have is that it "highlighted an existing hardware issue". (not to be confused with "we didn't really do extensive testing with legacy hardware and you should have upgraded by now anyways")


Apple could make a fortune offering paid downgrade services. I'd be a lot more willing to pay for a 13.3.1 downgrade and version freeze than $600 for the same device that's just waiting for a future upgrade to "highlight" another hardware issue.


I guess it goes in a drawer and comes out for testing with each new iOS version until the official EOL.


This is probably the push I needed to get rid of the iPad altogether. The only business apps I was using on it were Microsoft, so it was getting harder to justify (and the games on the app store were draining my wallet). Maybe not a silver lining, but maybe a tin one.

Dec 4, 2020 4:44 AM in response to Cherry Blossom ,

IOS 14.2 on my iPhone 8 is a real mess in iMovie. The decent attempt made to improving titles has made iMovie totally useless as it’s impossible to create a title of any kind now.


No matter which title I try it totally disappears before I finish typing the title.


How long will I not be able to work in iMovie before they come up with a fix to these bugs or could there be a cure for it already?


Has anyone else experienced this problem in 14.2?


This is why I always dread upgrades.

Jan 9, 2021 10:25 AM in response to jbenfield

SkolFloki has posted in the Using iPad community.


Congratulations, I guess? Not sure how this is helpful to folks experiencing issues with iOS 14.


Understandable. It did turn into a bit of a rant. But, it was intended as a warning to let people know about potential issues *before* trying to apply the patch. If I'd been aware of the potential problems, I might have been able to successfully capture a copy of the hashes for a downgrade. (though even that might not have been possible based on my experiences)


I was able to trade it in for credit, so instead of $599 to swap for another outdated Pro, it was $349 for regular current model ipad. I'm shifting all of my business use off, though. I can't afford that risk again.


Just take it as a cautionary tale.

Sep 22, 2020 2:20 AM in response to Cherry Blossom ,

If the update has destabilised your iPad, you might be best advised to restore the iPad to Factory Settings. At conclusion of the restoration process, you will have opportunity to restore your locally stored data from your iCloud/iTunes backup:

Restore your iPhone, iPad or iPod to factory settings – Apple Support


As an alternative, you might seek assistance directly from Apple Support. You’ll find the Contact Support link at top-right of this page.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios14 is a disaster

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.