Logitech combo touch keyboard case with trackpad for iPad 8 gen trackpad not working

Hi, I bought my iPad and the trackpad today and when I connect the keyboard the trackpad is working fine but after I update the keyboard software via Logitech app the trackpad stop working but the keys still functioning.

I am on the latest software (iPadOS 14), I try restart my iPad, disconnecting the keyboard and connecting it again, reset my iPad but still the trackpad does not work.

how do I fix this issue and I can’t find any support on Apple website or the Logitech website

Posted on Sep 22, 2020 5:39 AM

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Posted on Jan 6, 2021 8:06 AM

Yes, I was able to figure it out myself. I had to take the iPad out of the case and put it back in. I then pulled up the Logitech app. From there, I simultaneously held down the QRE keys along with the Alt/Option key on the screen - not the keyboard. The next part isn't obvious. The long, gray rectangular button to the left of the keyboard has a message that reads, "Your keyboard is up to date!" Click on that button and it will begin to update the firmware. That was the part I was missing. It wasn't intuitive (for me, at least) that I needed to click on that to restart the update and the Logitech rep I spoke with didn't know that either. I figured it out by accident.

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Logitech combo touch keyboard case with trackpad for iPad 8 gen trackpad not working

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