My Powerbeats pro are connected but only the right one will output any sound. I have 'forgot device', restarted my phone, attempted to reset the beats, all to end up with the same outcome. They are a year old. What can I do about this?
Hi tiffani198,
We appreciate you reaching out through Apple Support Communities for help with your Powerbeats Pro. We're glad to look into this with you and go over options to ensure you're able to hear sound from both sides.
You completed a great troubleshooting step by resetting your Powerbeats. Did you perform the steps as outlined in this guide?
If so, will it be possible to pair your Powerbeats Pro with a different device? This can help to isolate the issue to your earphones or the device itself.
We're here for you if you've got any questions.
Have a great day!
Left ear of Powerbeats Pro not connecting.
