iOS 14 phone call audio routing bug?

My AirPods that were playing music got interrupted by someone on the same iCloud as me when they started calling somebody or received a call. They’ve never paired to my AirPods before. I tried forgetting the device on their iPhone but as long as my AirPods are on it defaults to them even though we did that. On the screen when the other person was calling it showed 3 different options for the audio which was default, speaker, and my AirPods specifically for some reason. If they didn’t select any of the 3 options it just switched to my AirPods. We checked in the accessibility settings and changed the call audio routing to automatic but this problem seems to still occur. I’m not sure if this happens with different devices on different iClouds but that’s a big issue because others will hear your conversation. I’d rather be able to listen without another persons iPhone stripping my AirPods audio away from mine and me being able to hear the person they’re calling along with them hearing me be confused.

iPhone XR

Posted on Sep 22, 2020 6:40 PM

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1 reply

Sep 29, 2020 7:09 AM in response to AtomicGuide

Hello AtomicGuide,


Thank you for using Apple Support Communities!


We understand from your post that another device sharing the same iCloud account has access to your AirPods. This is because you are sharing the same iCloud account. You and the other person need to have your own iCloud accounts. Your AirPods link to the iCloud account and every device that is using that same iCloud account. This article will provide you with steps on how to create a new Apple ID:


How to create a new Apple ID - Apple Support


Once one of you have created your new Apple ID, use these steps to sign out of shared iCloud on one of your devices:


Sign out of iCloud on your iPhone, iPad, iPod touch, Apple TV, or Mac - Apple Support


Once you have signed out of the shared account, sign back in with the new individual iCloud account.


You can set up Family Sharing to share the purchases and other items both of you are using. This article will provide you with steps to set up Family Sharing:


Set up Family Sharing - Apple Support


Best Regards.

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iOS 14 phone call audio routing bug?

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