Ordered an Imac sept 8. item received by DHL on Monday 21. Estimated time of delivery is Oct 19. Apple has received my payment. My question is why do i have to wait so long to receive what i have paid already and now sitting in a DHL Express facility in Singapore.
[Edited by Moderator]
Thank you guys for your comments. Update from DHL is as follows. Apologies
for the late response. This is to inform you under AWB/tracking
consignee needs to provide NTC permit prior to import. This is still on hold in
customs Singapore.
Thank you guys for your comments. Update from DHL is as follows. Apologies
for the late response. This is to inform you under AWB/tracking
consignee needs to provide NTC permit prior to import. This is still on hold in
customs Singapore.
Do you realize iMacs are made in China, and have to go through customs? That is the reason taking long time, it do not matter who is shipping company, either DHL, UPS, or FedEx.
Shipment landed in Manila Sept 30. Checked tracking status today. status is Clearance delay MANILA - PHILIPPINES.
Further clearance processing is required.
Next Step
A DHL representative shall attempt to contact importer or shipper if any further information is required to complete the entry. Customer should contact DHL Customer Service if not reached by DHL.
Apple site just states. Shipment delayed. The carrier is not able to deliver your item by the expected delivery date. Please use the "Track shipment" link for more information. See tracking status above.
Have emailed DHL Philippines with no reply for the past 24 hours.
Also emailed - Apple-related: Apple Key Account Support team: edgsg-express-apple-cse@dhl.com. Again still awaiting reply.
I know someboby will comment Apple nor Dhl is here. Just sharing my experience. May be this is a cautionary tale for potential Apple customers in the Philippines.
The conclusion you must draw from it is that the Amazon product was in local country inventory, not sitting with a customs hold in a foreign country (e.g. China). There is nothing that Apple nor any shipper can do if there is a China customs hold, whether political or otherwise. Look for the product when you see it at your doorstep.
Interesting point about the DHL wording "A DHL representative shall attempt " Cambridge Dictionary define attempt thus:
to try to do something, especially something difficult:. Question is how hard is the rep trying?
Is the rep well trained or equipped to do the job? A feeble attempt will not result in a good outcome. In this case the agent is not doing a good job as the shipment has been in customs facility for five days and yet to succeed.
Tracking status is still reading Clearance Delay!
Will keep you posted.
Just trying to unravel what the Apple Hotline agent and DHL agent told me. Cannot make head or tails of it all. Just checked DHL tracking status . Still ON Hold September 24
Monday, September 21, 2020 Location Time
2 Shipment on hold SINGAPORE - SINGAPORE 19:30
1 Shipment picked up SINGAPORE - SINGAPORE 17:20
Apple site gives the following
Shipped: Delivers 19/10/2020 by Standard Shipping
Apple FAQ states that :Delivery will take 1-3 business days after the order has shipped. All delivery lead times are estimated.:
As a matter of interest and for comparison. During the peak of Covid 19 I ordered an external hard drive from Amazon USA. To my surprise UPS delivered the item in just four days . All i can say is that if Amazon and Ups can deliver in record time, what conclusion can you draw from that.
Amazon and UPS are at the top of their game whilst Apple And DHL lagging way behind.
My point is that the iMac has been sent and now sitting in a DHL facility in Singapore. Tracking status is Shipment on hold. Very frustrating!
[ redacted ... /viking ]
Yes, just backing you up & attempting to help the original poster in their frustration.:)
👍🙏
Was that your experience?
Please quit your whining.
Wow!! This is not whining, just showing the Timeline of delivery time. Quite a saga heh!!
Thanks for the update. :)
o.K no one is laughing. Tell you another joke from DHL website. look!
our online results give you real-time, detailed progress as your shipment speeds through the DHL network. Yes it says SPEEDS.
Long delivery time
