my imac gives me an error when starting up

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Tamcura Author

Level 1

8 points

my imac gives me an error when starting up

new computer and it gives me an error when starting up. He keeps restarting by itself

iMac 27″, macOS 10.13

Posted on Sep 22, 2020 11:42 PM

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Answer 1

Best reply

Tamcura Author

Level 1

8 points

Sep 23, 2020 11:20 AM in response to den.thed

Its says the computer restarted because of a problem.

the computer is brand new no data in and I haven’t even logged in nothing done yet. Can’t find my serial number either. It’s a mess after this message it’s gives me a stop sign and shuts off.

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Answer 2

rkaufmann87

Level 10

140,976 points

Sep 23, 2020 5:07 PM in response to Tamcura

+1 on returning for exchange.

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Answer 3

Old Toad

Level 10

207,829 points

Sep 23, 2020 5:00 PM in response to Tamcura

If it's within the 15 day return window I'd contact Apple and make arrangements to return it for a full refund, no questions asked. Then order another one.

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