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Apple Watch App Not Working After iOS 14 Update

My Apple Watch app stopped working after updating my iPhone XR to iOS 14. I tried to delete it, but it won’t delete. When I try to open the app, all I get is the “Apple Watch is syncing” screen. (I didn’t start the sync process. ) Also, my Apple Watch 3 no longer syncs with the phone (the Fitness app doesn’t work either). I synced my phone to iCloud and reset my phone, but the problem persists. I hope to find a solution to this issue.

iPhone XR

Posted on Sep 23, 2020 2:28 AM

Reply
220 replies

Oct 9, 2020 11:54 AM in response to zh273

Settings > General > iPhone Storage. Within iPhone storage find your Watch application. There should be an option to "offload" or "Delete" the app altogether. What worked for me was deleting it altogether. After deleting, re-download from the apple store. Make sure you're connected to Wifi/internet before downloading. After opening the re-downloaded app, it should prompt you to set up your apple watch. Be sure your apple watch is charging with its original cord and adapter.


If you've reset your watch, DO NOT choose the language or region before pairing. Somehow it prevented me from pairing. I hope this helps. If you have any questions lemme know!

Oct 14, 2020 6:57 PM in response to drea510

After updating to iOS 14, my Apple Watch series 6 continuously kept disconnecting throughout the day until late this evening it would not even re connect and the watch app on my phone will not even open. I have tried resetting both the phone and watch. Problem continues to persist. I can’t even set my watch up as the app will not open. Very frustrating.

Oct 14, 2020 8:30 PM in response to roch228

I have had the watch less than a week. Used it for a day and a half before the app disappeared from my Home Screen then later the watch face changed on its own. Like everyone else, I reset both watch and phone, can’t delete the app because it is paired with the watch, can’t unpair the watch because the app can’t be opened. I don’t get the option to off load the app. Wasted time talking to Apple support, they don’t listen and try to guide me to do a reset even though I told them I had already done that. I finally spoke with someone who wasn’t basic support level, after 30 minutes he finally did a “little research “ to find out that it is a problem and “they are working on an app update “. This was Monday afternoon. FRUSTRATED APPLE!

Oct 15, 2020 3:22 PM in response to TeddyDudeBanger

I too am having an issue with the watch app. My series 5 watch needs an update but the app will not let me update. It just locks up when I hit the General tab. I tried updating my watch via the settings on my watch but it keeps directing me to the app on my phone which basically stopped working since the 14 update. I spent over an hour discussing this issue with Apple, with them also running diagnostics on my phone and watch with no resolution. Apple decides to send me to their Best Buy apple repair. I spent over an hour there with the guy finally telling me it is a software issue on my series 5. He unpaired the watch to the phone and now it won’t pair up. I went home and got back on the phone with Apple and they said that they will send me a box to return the watch and they will replace it since it is still under warranty. Ugh!!!! I just found this discussion and see that I am not alone on this issue. Now I’m thinking my watch was fine the whole time and that it is Apple’s 14 update doing all this!!! 😫

Oct 15, 2020 3:38 PM in response to drea510

Stuck in the exact same endless loop. Got a series 6 as my first apple watch ever on Monday. Set up with iphone 11pro on OS14.0.1. Everything was fine for maybe about a day. Then the weren't synched and tried to open watch app on phone, it won't open. Don't have an option to offload it. Suspect that is due to it still having a paired watch. UGH!!!! So frustrated. And much less excited about my watch, but I think the issue is really on the phone side. And from the sounds of things, support won't really be able to help much.

Oct 16, 2020 6:05 AM in response to drea510

Also, when I asked Apple Support and pushed for answers if there have been other complaints about this issue, she seemed to indicate there were but said she had to be careful what she said. I was like I don’t care as long as they know and are currently working on a fix🙄

I currently have a series 5 and now a 6 that don’t pair up bc initially they said my 5 had a software issue and to send it back to them to replace it. I went and bought the 6 while I am waiting for Apple to send me a box to return the watch for replacement bc I didn’t want to be without a watch. Now I have 2 watches that don’t pair with the phone! 😫😫😫

Oct 16, 2020 1:37 PM in response to JAK1761

Oh good. I did a factory reset on my phone and it worked again, but then when I did a full restore again the watch app would not open. I did a reset again on my phone and only restored my contacts and it has worked since then. I have been adding the apps that I used to have on my phone, oh and I also restored my pictures.

Oct 17, 2020 11:34 AM in response to drea510

So after factory reset you lose all you stuff or did you use your iCloud backup?

I got my series 6 on Tuesday, noticed Wednesday things were not working right with fitness and communication to health. Followed the steps they put out on fixing that yesterday around 10am, things seem to be working good then last night 9:45 my app would it open and I haven’t been able to connect the watch to phone. I was told by support this morning they are aware and trying to find a fix, but after reading comments here this has been a problem for a couple weeks.

Oct 17, 2020 12:40 PM in response to hriech

I only lost my apps, I stored my pics and contacts on iCloud. The first reset I restored everything including my apps and my phone app did the same would blink and shut down. Second reset I only restored contacts and pictures and have been adding apps as I think about them or need them. Has been working since then, no issues. When is was trying to fix this issue I was reading about how the watch app was trying to sync and got “stuck”. I think what happened to mine is that I charged it at work and it was has my iTunes account in there and I think it was trying to sync there and it couldn’t, not sure if this had anything to do with it but I no longer charge my watch on my computer only to a wall outlet.

Apple Watch App Not Working After iOS 14 Update

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