How to unlock a 2nd hand iPad that is legitimately mine

Hi


I was give an iPad, that is locked, with location enabled, to another Apple account.


This account is owned by the initial owner of the iPad that:

  • Forgot his gmail password
  • Forgot his Apple password
  • Do not wish to use/recover the 2 accounts
  • Cannot recover the Gmail account (checked with google)


I am the legitimate new owner of that iPad, but I am not able to unlock it.


What could I do ?

The iPad will always ask me to connect with the previous account, that is definetly lost..


Thanks

iPad Air 3 Wi-Fi

Posted on Sep 23, 2020 10:20 AM

Reply
6 replies

Sep 23, 2020 10:23 AM in response to ATX10101110

ATX10101110 wrote:

• Hi

I was give an iPad, that is locked, with location enabled, to another Apple account.

This account is owned by the initial owner of the iPad that:
Forgot his gmail password
• Forgot his Apple password
• Do not wish to use/recover the 2 accounts
• Cannot recover the Gmail account (checked with google)

I am the legitimate new owner of that iPad, but I am not able to unlock it.

What could I do ?
The iPad will always ask me to connect with the previous account, that is definetly lost..

Thanks

Read and show the previous owner this link Turn off Activation Lock - Apple Support

Sep 23, 2020 10:34 AM in response to ATX10101110

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. If you have documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may assist - otherwise Apple won’t assist and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


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How to unlock a 2nd hand iPad that is legitimately mine

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