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Level 1

4 points

black screen on apple TV 4K

my Apple TV just stopped working. I reset, remote connects to black box, but nothing shows on screen and no audio. tried to reset, unplug, reset HDMI, and tried different HDMI cable. No video or audio transfers to TV. Lights show on control box and responds to Remote, but nothing shows on screen.

Posted on Sep 23, 2020 8:08 PM

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Vancouver22

Level 8

36,486 points

Posted on Sep 23, 2020 9:14 PM

If your Apple TV doesn't turn on - Apple Support

If the status light is on but you don't see video

If the status light is on but you don't see video, follow these steps. After each step, see if video appears on your television screen.

Unplug both ends of the HDMI cable, then firmly plug them back in.
Turn off your television and unplug the Apple TV from power. Then plug the Apple TV back in and turn on your television.
In the television menu, make sure that you select the HDMI input that matches the HDMI port connected to the Apple TV.

If you still don't see video, contact Apple Support.

Try a different HDMI port on your television, starting with HDMI 1 or Input 1.
Use a different HDMI cable to see if the cable causes the issue.
If you're using a receiver or an HDMI switch, one of these might be the issue. Connect your Apple TV directly to the television instead of using the receiver or HDMI switch. If you now see the Apple TV Home screen, connect your receiver or HDMI switch one at a time. After each additional device is connected, check that you still see the Home screen on your television.

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black screen on apple TV 4K

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