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Can’t open general settings on Apple Watch app

My watch wasn’t working properly (fitness rings not showing on my phone) and I went to see if there was a software update for my watch. So I went on the Apple Watch app and tried to go to general but it just went grey like my finger was stuck on it and wouldn’t open. Any help would be appreciated.

Apple Watch

Posted on Sep 24, 2020 8:24 AM

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Posted on Nov 22, 2020 12:42 AM

Same problem here... I cant open general on my phone for in watch app, it just blocks.

And my fitness data is all gone.

I really hope they come out with a solution soon... cause its really frustrating.

45 replies

Oct 2, 2020 2:42 AM in response to AidenMiller_

Unpaired watch and erased data on it.


Now when I try and repair the following happens:

  • I go to the Watch app
  • I press start pairing. I then press Set up for myself.
  • The app freezes and then crashes, in the same way it did when I selected General previously


I called Apple support and they couldn’t help, just said to take into the store which isn’t ideal in Covid times.


It seems like the problem is stemming from within the Watch app on iPhone - annoyingly this can’t be deleted and reinstalled because it’s a core iPhone app.

Oct 1, 2020 2:52 PM in response to AidenMiller_

Same problem here - had the issue for about a week. Activity not transferring to Fitness app on phone - when I go on Fitness all historical data appears to be missing.


Also can’t click on General in Watch app on phone. When I do the Watch app freezes and eventually quits.


iPhone has latest OS and bug fixes. Watch says it doesn’t have 3.1GB data spare for update but only has two very small apps on there.

Can’t open general settings on Apple Watch app

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