iPhone 7 Mic Problem iOS 14

i've done 2 factory resets, mic still not working. Contact Apple, they said bring it to the Apple Store but I'm going to be charged for fixing as iphone 7 out of warranty. Thing is, phone was working perfectly for calls/WhatsApp calls/Messenger calls until ios 14.0.1 so why should I be liable for the charge, not happy with Apple they need to rectify immediately.

Heading to Apple store now. If they attempt to charge me to fix the issue I will be reporting to Director of Consumer Affairs. The proof the issue is no fault of mine are the number of people on here experiencing the same issue since ios 14.0.1.

if this should be caused by a audio ic connector, how does that explain that i don't hear the OTHER person anymore when trying to make a phone call. it makes no sense at all.

the loudspeakers proof to be good, since they play the audio of games, videos etc.

Yep, absolute nightmare ( 7 plus ).

Reminds me of Ubuntu - while that one was at least free :(

The only workaround is:

1) totally turn off bluetooth in the settings ( not from the bottom panel ! )

2) reboot

But it reoccurs after you turn on bluetooth.

I think its something related with new access permissions management.

Good luck at the Genius Bar... For me, they did a quick acoustic test, said the board was going bad and offered me a “generous” $100 trade-in 😂 Phone worked perfectly prior to the iOS 14 update... we need more people to call support and report this issue/complain.

Do Apple ever look at this forum or did they just set it up to save themselves time in answering silly questions

775 people have hit the me to button

so by my estimate that’s at least 2000 phone with the same issue as some people will not have found this or just accepted apple excuse of its hardware and changed phones.

how many more iPhone 7 are yet to be “updated”

I have stopped a number of people from doing it so they don’t end up in this situation

I just spoke with an Apple Technical Representative. They informed me today 10/9/20 that apple developers and engineers have been notified and are currently working towards addressing the issue. I really hope they roll out a software update to fix this issue as it is causing lots of frustrations.

I am experiencing the same issue I updated IOS14 and I can’t call or make videos it won’t let me how can I solve this problem . Seems like when I am using my headset it works but this shouldn’t be a way of living .

Exactly the same happened to me. IPhone 7 was working fine before the 14.0 and 14.0.1 update. I manually ran the update overnight and the next day I couldn’t hear or be heard on phone calls or video calls, WhatsApp call function doesn’t work, headphone jack won’t work and I can’t record voice memos.

I took the phone into apple and they ran a diagnostic which told them the chip used for the voice calls has dislodged. I asked them how that’s possible when I haven’t dropped my phone since I was able to call last. I also asked them why so many other iPhone 7 users have had the same issue since the recent update. They couldn’t give me an answer. They just tried to say I could upgrade my phone for a cost.

How is it possible that apple are still ignoring this as an issue when so many iPhone 7 users have been complaining? Now I’m stuck with a phone that doesn’t do the most basic function and apple won’t admit it’s anything to do with the update.

Their message is clear, they want you and all of their customers to buy a new product.

They make those "mistakes" by purpose, otherwise no one would ever upgrade their phone.

Look up market share charts, the most commonly used iPhones are 7, 7plus, 8.

There is no way at a company that they don't test new updates on their most used devices.

They knew it will make their old devices unusable, so you can buy the newest one.

So... if you purchase an iPhone you can make sure it will last between 5-7 years, then you can buy the next one.

It means that your iPhone (calculating with 7 years, to be optimistic) at a $1500 price costs you $215 a year, plus the chargers (which last for a few months) and other accessories, subscriptions (eg. iCloud) not included.

They can't make money if your device lasts forever, but I don't blame Apple for that, every company does it nowadays.

Other than that, yes, this is sad. I loved my 7 plus, but I have to buy a new one, which will be probably the newest model.

By the way, how ironic is that they trash your phone with a big software update which makes it useless, than they release their new model in a few weeks? :)

Well said, so sad that is true. They know very well what they are doing, I know at least a few people who changed their phones without any question when they stopped working. Such a big scam. Shame Apple.

A friend of mine had the same issues as me

mic not working

greyed out speaker etc

after iOS update but he was quick enough and rolled back to 13 and his iphone7 worked again

so as I have said before unless 14 is using different or extra pins on the audio IC it’s not hardware

if it is hardware it’s poor quality control/design as chips should not become “loose”

I am in a difficult situation as I don’t own my phone it’s a work phone. My IT guys who are in a different country have said it’s my fault for upgrading and to talk to Apple. As I don’t own the phone Apple won’t even give me a price for a replacement.

if it was my phone I would have had the Audio IC repaired to prove if it is the fault..

I have been hoping that someone on here would do this.

If it was my choice I would never buy an Apple product. I have always considered them overpriced over marketed and as for the closed system the run it’s just a monopoly

Most of the people are not technician.

So you tell me Apple is innocent, and they pointed out underlying issues on the hardware inside our phones.

Well If I have to take a guess they must have tested their new iOS for multiple 7-7plus-8 devices, right?

At least from 100 device they must needed one which had the same issues people reporting here.

At a normal company when this happens, they won't just release the new future without making sure everything is perfect.

It's not a mistake, it's on purpose, this is what you and other people should accept. The point is that what exactly made the phone not working doesn't make any sense. Apple has built a phone, which I was taking care of, loved it, nothing happened for years andb boom, mysteriously before the next big reveal they f.. it up for multiple people.

B...tching about "oh its hardware issue bruhu bruhu" is just sucking apples kock, nothing else. They are guilty and somewhere you know it too, if you are not working for them.

What I’d really like to do is not have to come back to this thread again because the problem is solved . I waited to weeks to install that iOS 14 as told per Apple (giving suffice time for them to fix add any issues or bugs) and still ...

Not too sure what removed post you’re talking about.

I don’t work for Apple, I had an iPhone 7 that did the same thing with the iOS 12 update, I was just as confused and determined to fixed the problem as everyone here so I tried to research the answer, combing through the internet and watching YouTube videos of people re-soldering the audio ic back in to place and after that the problem is fixed.

For everyone sake, I hope I’m wrong. I hope it’s a simple software solution, I tried waiting for the updates as well in iOS 12 and that didn’t fix it.

I’m not a troll, I’m trying to help this thread understand the position they’re in, the same position I was in a year ago.