Airpods Pro Not Working

Hello. This is my first time posting on here. I was trying to put on my airpods pro before I left the house to play some music. Once I placed them in my ear, the noise that indicates the airpods turning on only occurred on the right airpod. The music I played only came from the right airpod as well. There were miniature beeps coming from the left airpod. Just now I've tried resetting the airpods multiple times. Most of the time only the right airpod had the power on sound, but occasionally the opposite would happen where the left side is one with the power on sound. When the left side has the power on sound, the audio would play on that side, and the miniature beeps would come from the right side that time. I can apparently turn noise cancelling on and off for both airpods, however I can only turn the side I'm pressing on off or on. It's like they're separated somehow. Here's two screenshots on how the battery levels show when I reconnect my airpods. As you'll see, the battery shows for each airpod separately. My iphone switches between the left airpod's battery and the right airpod's battery at quite a fast but arbitrary rate. Please help!!


Posted on Sep 24, 2020 7:48 PM

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Oct 1, 2020 12:28 PM in response to xXAlphaCentauriXx

Hey xXAlphaCentauriXx,


We heard that you're having some issues with your AirPods, and they're acting as if they are two separate devices. The issue continues after resetting them as well.


To start, is the iOS device you're paring them to fully updated? If not, take a moment to back up then update.


If the issue continues after that, try these steps next:

  1. Try listening to audio content for at least 30 seconds.
  2. Put the AirPods back into their case and close the lid.
  3. Connect the AirPods to power and charge for 30 minutes.
  4. Reconnect them to your iOS device.
  5. Test and see if the issue continues.


If it does, contact support: Get Support


Take care.


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Airpods Pro Not Working

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