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Apple music library unavailable

Recently I've been receiving a lot of errors in Itunes - "There was a temporary problem completing your request. An unknown error occured (-50)" and also error 18003 and -3253.

My music library is unavailable, all songs are grayed out.

This was like this for a week, also had problems connecting my account, then it came back for a few days, now unavailable again.

This happens only on my PC. Itunes on my Iphone works perfectly.

Tried reinstalling Itunes - didn't work.

Is this familiar to anyone?


I work with Windows 10 version 1903, Itunes version 12.10.9.3

Thanks...

Windows, Windows 10

Posted on Sep 25, 2020 7:55 AM

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Oct 1, 2020 3:49 PM in response to itamarmar

Hello itamarmar,


Thank you for using Apple Support Communities!


We understand from your post that you are receiving errors and don't always have access to your music when using iTunes for Windows. If you have completed the steps from this article and the issue persists, you may need to contact Apple Support for additional assistance.


If you see an error in Finder or iTunes on your computer - Apple Support


Get Support


Best Regards.

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Apple music library unavailable

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