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dj-jer Author

Level 1

16 points

iTunes store doesn't recognize my iTunes library

For the last three days, I've received an error messages in iTunes. It's headed "iCloud Music Library," and reads: "Genius results can't be updated because the iTunes store doesn't recognize your iTunes library." The fix from support is to go to iTunes>File>Library>Turn off Genius. When I try to do that, though, I'm only presented with the option to "Update Genius," and following that only results in the same error message reappearing. Suggestions?

iMac Line (2012 and Later)

Posted on Jul 30, 2019 11:18 AM

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dj-jer Author

Level 1

16 points

Posted on Jul 30, 2019 11:53 AM

RESOLVED - I went to iTunes>Preferences, turned off the iTunes Cloud Music Library, and then turned it back on. The system seems happy now.

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iTunes store doesn't recognize my iTunes library

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