'Unable to load video" error message ever since IOS 14 update

I recently spent 45 minutes with the tech department at Apple and they have no idea how to fix this. They even went to their media department with no luck. I had luck doing this: upload your raw footage to your laptop. Go to the Internet and Use cloudconvert.com. It is a free service that converts your videos to any format you’d like to use. I’ve found that converting a.MOV file from my iPhone to a .MOV file through cloud convert makes the files usable and editable. I shoot video for my YouTube channel, the unconventional Trainer. I have to be able to use what I shoot with no retakes. The files convert in minutes and they are editable on my laptop through my daVinci resolve app. That being said, apple please hear me: I do not care if my phone looks like an android with widget. I just want the thing to work like an iPhone should. God bless Steve Jobs. I hope he has been trying to logically frozen until they find a cure and resurrect him immediately. A zombie version of Steve Jobs is better than what you’ve got in charge now.

Crappy workaround until Apple fixes this:

If this happens to you, download the app Metapho.

Launch the app and select the video. It will say “4 assets” with a drop down button in the middle. Tap on that and you will see some assets the one at the bottom is a video that will play (the original, unedited version), the one at the top which is named FullSizedRender.mov is the edited video. Tap on the video thumbnail and a red loading bar will show up.

The bar needs to finish loading and the video will work again in the photos app. I think you can leave it running in the background. It will take longer to complete depending on the video file size.

This is obviously not optimal but it will get you by if you absolutely need the video.

Agreed. WAKE UP APPLE! Their tech and media departments do not have an answer yet. It takes me more time to access and re-process my files and then it does to edit and post an entire video to YouTube. I posted an easy fix using an online app called “Cloud Convert” in a previous post. I pull my raw footage directly from my iPhone to my PC. Any files that do not have pictured thumbnails need to be converted. Convert your .MOV files to .MOV files in cloud convert. Somehow during this process it fixes the glitch and I have photoed thumbnails and files that I can now use. I have tried all other posted suggestions from this forum and they do not work for me. Cloud Convert has never failed me. It is free to convert most files. Longer videos may cost you a small monthly fee. Hope this helps!

Hard resetting my iPhone worked for me.

1. Quickly press and release the Volume Up button.
2. Quickly press and release the Volume Down button.
3. Press and hold the Side button until the Apple logo appears, then release the Side button.

Hope this works for you.

I Was Trying To Play A Video On My iPod Touch and It Says “Unable To load video. An error occurred while loading a higher quality version of this video.” What is an easy thing to fix it on my iPod Touch?

I have the same error message when I try to play any video on my iPhone 11 iOS 14.2 . These are videos I took only days ago and are unedited raw footage taken isi the same phone I am trying to play them on. Apple needs to wake up and say something.

Same problem here. Some (not all) videos give the error message. Some won't play at all.

The same videos in iMovie: some won't play. Some play only audio, not video (just black screen).

iOs 14.1, iPhone 12 pro max

I was looking this issue up because it just happened to me for a 15 min video and I was going to be devastated if it was lost forever. I was going to try the advice to convert the video but wasn’t sure if it would load onto the website so I figured if it was in my files, I might be able to drag it over to be converted. Try hitting the ‘share’ button on your video and scroll down to ‘Save to Files’. It was a tedious process and I waited about 10 minutes for the video to be ‘prepared,’ and saved the video to my files. Once saved, The video began playing on its own again. Give it a try although I’m a few months late 😂

If I press “edit”, the video can play again. I think the video player of Photos has a problem. Very disappointed for this IOS 14 update, even i open “Settings”, it usually has to frozen for fews second. PLEASE FIX THESE BUGS ASAP.

I was finally able to get my videos to work, but I have to admit I was a little desperate, so I didn't troubleshoot systematically. My problem was pretty much exactly as everyone described with this other, small detail: after I shot a video the play button was available, but unresponsive. and the sound icon was disabled.

I went to Settings/Camera/Formats and selected Most Compatible

AND I changed the Settings/Camera/Smart HDR switch to OFF

I don't think this is important, but while I was messing around I changed Settings/Camera/Preserve Settings/Camera Mode to ON

FYI - This was an out of the box iPhone 12 Pro and I hadn't done much with it until I shot these videos.

My apologies for the less than ideal documentation of what worked, but I was able to play and edit all my videos after this.

I’ve tried all the recommended methods to solve the problem and none of them worked. I just changed from an IPhone 6 to an iPhone 12 and all my old fotos and videos are black. APPLE PLEASE SOLVE IT AND IF IT IS SOLVED PLEASE ANSWER

I found a solution.

Numerous video files were not playing on my iphone 12 pro max, despite all updates being done.

My video files that would not play were mp4 1080p 30 fps.

So, on my Windows PC, I used OpenShot Video Editer (I think it's freeware), opened a new (empty project), opened my video file, then exported it.

The newly exported file, once synced into my iphone, plays fine.

When exporting I tried a few different export choices, each one I tried worked fine.

Presently I'm choosing to export using 1080 p 30 fps, so the file isn't too terribly big.

So, it's essentially necessary to open the file and re-save it, using OpenShot.

But I'm happy that now my video files will play on the iPhone.

Don't know if this is relevant to you but my iphone was set to record 4k video and I had the same error of "unable to load video".

I set the camera record settings to 1080p and the imported videos loaded correctly.

Having the same issue and there doesn’t seem to be anything consistent about it other than it only happens when I edit a video. Even then, it’s not every time I edit the video. It’s still random