'Unable to load video" error message ever since IOS 14 update

Before IOS14 i could use itunes to sync videos from my laptop to my iphone and it worked fine. Now since i did the ISO14 update most of the videos say "Unable to load video" "an error occurred while loading a higher quality version of this video". i have 10 videos and over half of them say it, they are all MP4s and only 1min long. I even tried my old videos that i know worked before the IOS14 update and most of them say the same thing as well. How do it fix this? What can i do?

iPhone XR, iOS 14

Posted on Sep 25, 2020 8:01 AM

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Badgarbage

Level 1

4 points

Posted on Jan 28, 2021 2:57 PM

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51 replies

Nile132

Level 1

4 points

Apr 28, 2021 11:42 AM in response to apple computers and aplle tv

thanks, but that didn’t work here.

Apr 30, 2021 2:24 AM in response to Deluxebeatz12

Same issue here. Duplicating, favorite on and off does not work.

Nov 23, 2020 10:55 AM in response to Sraisin

Agreed. WAKE UP APPLE! Their tech and media departments do not have an answer yet. It takes me more time to access and re-process my files and then it does to edit and post an entire video to YouTube. I posted an easy fix using an online app called “Cloud Convert” in a previous post. I pull my raw footage directly from my iPhone to my PC. Any files that do not have pictured thumbnails need to be converted. Convert your .MOV files to .MOV files in cloud convert. Somehow during this process it fixes the glitch and I have photoed thumbnails and files that I can now use. I have tried all other posted suggestions from this forum and they do not work for me. Cloud Convert has never failed me. It is free to convert most files. Longer videos may cost you a small monthly fee. Hope this helps!

Sep 30, 2020 5:05 AM in response to Deluxebeatz12

Okay, I know this sounds simple but try close safari or whoever the video is, restart your phone and if you can try re install the app

jdt589

Level 1

12 points

Nov 9, 2020 5:52 AM in response to jdt589

I did find a workaround... I was able to import into iMovie and play the files. This fits my needs for now but Apple...?? What is going on. This needs a fix

ihowiz

Level 1

29 points

Dec 10, 2020 9:34 PM in response to sergeiy

For videos my workaround is to upload to a shared album and then redownload. Favorite trick didn’t work for me

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'Unable to load video" error message ever since IOS 14 update