Error message: unable to verify update because you are no longer connected to the internet

When I try to update my iPhone to iOS13.7 I get an error message stating it is unable to verify update because I am no longer connected to the internet when in fact I am. Is there a way to fix this?


iPhone XS Max, iOS 13

Posted on Sep 25, 2020 10:56 AM

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Question marked as Top-ranking reply

Posted on Oct 2, 2020 5:40 AM

Hello Indee13,


We're happy to help with this trouble you're having getting your iOS version updated. Get started here:


If your iPhone, iPad, or iPod touch won't update


Scroll down to "If you can't reach the update server or can't verify the update", and follow the guidance listed.


Let us know if you run into any trouble.


Have a great day!

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Error message: unable to verify update because you are no longer connected to the internet

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